topic complaint about the non-arrival of the engineer in Broadband

complaint about the non-arrival of the engineer

wordmechanix — Fri, 22 Jul 2022 02:01:12 GMT

I waited the entire day for the engineer to arrive. I phoned your service centre 4 times and was finally told that the engineer was working on the outside part of the instrallation and I would receive a call when he was 20 minutes away from arrival. No such call came!

I logged onto the website in the early hours and discovered that my appointment had been 'missed' and I should book another. This is execrable service. This appointment was booked nearly a month ago. I confirmed at every prompt from Openreach and this is the result.

Re: complaint about the non-arrival of the engineer

Gliwmaeden2 — Fri, 22 Jul 2022 07:18:40 GMT

Add your Talktalk landline number/account number to Personal Information by going via your avatar/name; settings, @wordmechanix.

Staff need this information to look into your specific case.

Your post is in the queue for attention.

Re: complaint about the non-arrival of the engineer

Chris-TalkTalk — Fri, 22 Jul 2022 12:35:54 GMT

Hi wordmechanix,

I'm sorry about this, unfortunately sometime the engineer can't make the appointment due to unforeseen circumstance but I know it must be inconvenient and frustrating. Have you booked a new appointment?

Chris