topic Re: My modem is dead in Broadband

My modem is dead

KathN — Sat, 23 Jul 2022 06:31:07 GMT

Woken up this morning, no lights at all on the modem. Tried restart, tried different plug socket, the cable has gone. Using a neighbours old one now and that works but how do I get hold of someone to order a replacement?

Re: My modem is dead

Gliwmaeden2 — Sat, 23 Jul 2022 06:35:59 GMT

Follow the contact instructions here, @KathN:

http://community.talktalk.co.uk/contactus - open after 9am.

Staff on here will be back on Monday.

They will need to identify your account from your completed community forum profile. Please go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: My modem is dead

Debbie-TalkTalk — Mon, 25 Jul 2022 06:36:18 GMT

Hi KathN

I'm sorry to hear this.

Is this the TalkTalk router or Openreach modem?

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

Re: My modem is dead

Debbie-TalkTalk — Wed, 27 Jul 2022 10:16:47 GMT

Hi KathN

Do you still need help with this?

Thanks