topic Re: router fault in Broadband

router fault

pugwash002 — Sat, 23 Jul 2022 12:10:11 GMT

yep tried 3 times with tech and got no where explained after the reset they requested to get the internet working that it got worse no wifi no wired connection no internet in the end as it was not accepted that the router was at fault 9 event though a third party router would connect after spending most the morning on the phone

i asked to speak to a manager (no one available)

and no replacement router either

not a happy customer

Re: router fault

Gliwmaeden2 — Sat, 23 Jul 2022 12:33:41 GMT

Staff will be back on here on Monday to look into this for you, @pugwash002.

Re: router fault

pugwash002 — Sat, 23 Jul 2022 17:39:05 GMT

Well tech manager got back to me and a new router on its way all sorted 😊

Re: router fault

Gliwmaeden2 — Sat, 23 Jul 2022 17:50:21 GMT

Good news! Thanks for letting us know. Post back if you need further help.

Re: router fault

Debbie-TalkTalk — Mon, 25 Jul 2022 06:11:08 GMT

Hi pugwash002

Sorry for the delay.

Please let us know how you get on once you have received the replacement router.

Thanks

Re: router fault

Debbie-TalkTalk — Wed, 27 Jul 2022 10:17:53 GMT

Hi pugwash002

How are you getting on, have you received the replacement router?

Thanks