Fibre65 Router

kjee99 — Mon, 25 Jul 2022 10:10:48 GMT

I was on a old Fibre Plus package that I was told would be discontinued, along with the way in which I had TV boosts, so I responded to an email requesting me to switch. The agent suggested a Fibre65 package (the TV part wasn't clear - the agent I would have everything I have now - which wasn't strictly true as they didn't mention the need to a Now subscription to maintain internet TV channels).

However, the package was changed and contract started. When I signed up, the agent said she would need to send out a new router, which I thought great, as I have to reboot my old HG635 that I have had for about 8 years, and I was looking forward to getting more (or at least the possibility of more) than the 35mbps.

I waited about 3 weeks and contacts support thought the chat to see what was happening with the new router to be told that the agent hadn't documented they were going to send a new router, so there was nothing they could do about it.

I have read many articles about TalkTalk upgrading your router when you upgrade the package. My super router isn't so 'super' all the time, is this something that can be addressed?

Re: Fibre65 Router

Chris-TalkTalk — Mon, 25 Jul 2022 10:13:08 GMT

Hi kjee99,

I'm looking into this now. Please don't start multiple threads for the same issue as it just causes confusion. I'll reply on your other thread

Chris

topic Re: Fibre65 Router in Broadband

Fibre65 Router

Re: Fibre65 Router