topic Re: Solid orange light on Hub in Broadband

Solid orange light on Hub

talkuser_917 — Mon, 25 Jul 2022 11:54:30 GMT

My router (Sagemcom TalkTalk wifi hub) is showing a solid orange status light, and I am unable to connect to the internet through it. It also isn't broadcasting a wifi ssid, so I am unable to connect to it wirelessly. Connecting to it through ethernet, no internet is provided and I am unable to navigate to the admin interface (ip address 192.168.1.1). I hadn't changed anything, or touched it before all these error symptoms appeared. Line testing is showing the line as having no problem.

Re: Solid orange light on Hub

Chris-TalkTalk — Mon, 25 Jul 2022 12:01:41 GMT

Hi talkuser_917,

Welcome to the Community

Are you experiencing any problems with your telephone service? Is there a dial tone? Any noise on the line?

Chris

Re: Solid orange light on Hub

talkuser_917 — Mon, 25 Jul 2022 12:25:09 GMT

No problem with phone service - normal dial tone on line

Re: Solid orange light on Hub

Chris-TalkTalk — Mon, 25 Jul 2022 12:28:16 GMT

OK thanks. Have you tried rebooting the router?

Chris

Re: Solid orange light on Hub

talkuser_917 — Mon, 25 Jul 2022 12:29:24 GMT

yes - and I've left it off for 20 minutes. Also tried the reset pin button, but to no effect.

thanks!

Re: Solid orange light on Hub

Chris-TalkTalk — Mon, 25 Jul 2022 12:30:35 GMT

OK thanks. Do you have another router that you can test with?

Chris

Re: Solid orange light on Hub

talkuser_917 — Mon, 25 Jul 2022 12:31:32 GMT

no - unfortunately the talktalk one is the only one I've got with an adsl port

Re: Solid orange light on Hub

Chris-TalkTalk — Mon, 25 Jul 2022 12:33:12 GMT

OK, we can send one to test with, would you like me to arrange this?

Chris

Re: Solid orange light on Hub

talkuser_917 — Mon, 25 Jul 2022 12:34:08 GMT

Hi Chris, Yes - that would be great - thanks!

Re: Solid orange light on Hub

Chris-TalkTalk — Mon, 25 Jul 2022 12:34:47 GMT

OK, I'll order the router now, it should be with you within a couple of days

Chris

Re: Solid orange light on Hub

talkuser_917 — Mon, 25 Jul 2022 12:35:37 GMT

perfect - thanks for your help!

Re: Solid orange light on Hub

Chris-TalkTalk — Mon, 25 Jul 2022 12:38:38 GMT

No problem 🙂

Chris

Re: Solid orange light on Hub

talkuser_917 — Tue, 26 Jul 2022 12:57:23 GMT

Hi Chris, New router arrived and works great - internet is back up. Thanks for your help!

Re: Solid orange light on Hub

Chris-TalkTalk — Tue, 26 Jul 2022 12:58:48 GMT

That's great news thanks for letting me know 🙂

Chris