topic Re: Poor connection to ring doorbell in Broadband

Poor connection to ring doorbell

Cosmo — Wed, 27 Jul 2022 08:10:17 GMT

Hi,

The connection between the router and my new ring doorbell is really poor, it reads RSSI-74 and the live view is very erratic, the white light on my router is dim and not sure if this is relevant to the problem. I’ve moved the router to the nearest point to the door but it doesn’t make any difference. Any advice would be appreciated.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Wed, 27 Jul 2022 08:55:26 GMT

Hi Cosmo,

Approximately how far is the doorbell from the router? How many walls are there between the router and the doorbell?

Chris

Re: Poor connection to ring doorbell

Cosmo — Wed, 27 Jul 2022 09:23:55 GMT

Hi Chris,

Approximately 3 metres away from where the bell is mounted and only one wall. Hope this helps.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Wed, 27 Jul 2022 09:46:45 GMT

OK thanks. Is the router situated close to other devices that could be causing interference?

Chris

Re: Poor connection to ring doorbell

Cosmo — Wed, 27 Jul 2022 09:52:48 GMT

No it’s not close to any that could cause interference.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Wed, 27 Jul 2022 10:42:51 GMT

Have you tried changing the wifi channel?

Chris

Re: Poor connection to ring doorbell

Cosmo — Wed, 27 Jul 2022 12:21:56 GMT

Thanks Chris , tried but no difference.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Wed, 27 Jul 2022 12:26:21 GMT

I could try disabling wifi optimisation, this will stop the router automatically changing channels and allow you to try different channels - would you like to give this a try?

Chris

Re: Poor connection to ring doorbell

Cosmo — Wed, 27 Jul 2022 12:31:16 GMT

Not sure what the implications are as I don’t want to lose the good connections with other devices and if it leads to more problems.

Re: Poor connection to ring doorbell

Cosmo — Wed, 27 Jul 2022 12:33:09 GMT

Not sure what the implications would be as I don’t want to lose the good connections with my other devices which might lead to more complications.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Wed, 27 Jul 2022 13:34:56 GMT

We can always enable it again but it's up to you if you'd like to try it or not, it just allows you to select your own wifi channel without optimisation interfering

Chris

Re: Poor connection to ring doorbell

Cosmo — Wed, 27 Jul 2022 16:52:59 GMT

Thanks Chris,

I think I’ve misread your comment on changing WI Fi channels, it was a reset on the Ring doorbell, so I don’t feel confident enough to change the router channel.

As an update I reset the doorbell indoors and the RSSI decreased to -45 so I guess the signal isn’t strong enough to reach outside.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Thu, 28 Jul 2022 07:49:48 GMT

OK thanks. Are there any metal objects between the router and the doorbell, such as a radiator?

Chris

Re: Poor connection to ring doorbell

Cosmo — Thu, 28 Jul 2022 08:21:23 GMT

No radiator, the lead to the router is at it’s maximum length to about 1/2 metre from the end of my internal wall, the only obstruction would be a lounge door and the front door. Hope this helps.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Thu, 28 Jul 2022 08:24:17 GMT

OK thanks. All I can really suggest is trying different wifi channels to see if you can get one with a better signal

Chris

Re: Poor connection to ring doorbell

Cosmo — Thu, 28 Jul 2022 08:32:00 GMT

Ok thanks Chris,

What is the procedure as I don’t want to mess up my settings.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Thu, 28 Jul 2022 08:47:33 GMT

There's instruction here explaining how to change wifi channels - Change your wireless channel - TalkTalk Help & Support

Would you like me to disable wifi optimisation? This will just stop the router automatically changing your wifi channel once you've changed it

Chris

Re: Poor connection to ring doorbell

Cosmo — Thu, 28 Jul 2022 09:49:36 GMT

Thanks for you patience Chris,

If it doesn’t interfere with my settings would this be the best option and I assume disabling it wont have any effect if I revert back to the original channel.

Re: Poor connection to ring doorbell

Chris-TalkTalk — Thu, 28 Jul 2022 10:08:20 GMT

Disabling it will just stop it automatically changing your channel, the channel will just remain the same unless you manually change it of reboot the router. If I don't disable it then when you change the channel, optimisation will probably change it back again shortly after - would you like me to go ahead?

Chris

Re: Poor connection to ring doorbell

Cosmo — Thu, 28 Jul 2022 11:37:27 GMT

Thanks again Chris ,

I think it seems that is the best option, at the moment so go ahead and I will attempt to change the channel at a later date.