topic Re: Engineer assigned 6 days ago - nothing further in Broadband

Engineer assigned 6 days ago - nothing further

Phillipa01 — Fri, 29 Jul 2022 19:48:09 GMT

Can anyone escalate this please. An engineer was assigned to our fault 6 days ago and nothing has happened since then. Our phone line and broadband keep disconnecting for 10/15 mins at a time.

Re: Engineer assigned 6 days ago - nothing further

Gliwmaeden2 — Sat, 30 Jul 2022 16:40:17 GMT

Staff won't be back on here before Monday, @Phillipa01.

Phone help is open till 6pm, then not until Monday, 9am.

Check full details of opening hours and the Chat option today or tomorrow here:

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

I'll escalate this for staff attention in case you still need help after the weekend.

Re: Engineer assigned 6 days ago - nothing further

Anonymous — Mon, 01 Aug 2022 06:36:14 GMT

Morning,

I'm sorry for the delay. How are you getting on? The line test is now clear, how has the connection been over the last 24hrs?

Thanks