topic VPN not connecting in Broadband

VPN not connecting

laujc — Mon, 01 Aug 2022 11:20:25 GMT

Hi,

I can't connect to my work VPN. Live Chat have said my firmware is up to date and my work IT department have said I need to contact TalkTalk.

I get the following error: 'A connection to the remote computer could not be established, so the port used for this connection was closed'.

Help!

Re: VPN not connecting

Anonymous — Mon, 01 Aug 2022 11:37:31 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: VPN not connecting

Gliwmaeden2 — Mon, 01 Aug 2022 11:57:32 GMT

I'll move the other topic out of the way!

Re: VPN not connecting

laujc — Mon, 01 Aug 2022 12:16:14 GMT

I think I've done this - it wasn't obvious where I'd add this info though, so hope it's saved?

Re: VPN not connecting

Debbie-TalkTalk — Mon, 01 Aug 2022 12:21:05 GMT

Hi laujc

Will it be ok if I make a change to your router firmware now?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: VPN not connecting

laujc — Mon, 01 Aug 2022 12:26:49 GMT

Yes please

Re: VPN not connecting

Debbie-TalkTalk — Mon, 01 Aug 2022 12:33:28 GMT

Hi laujc

Thank you 🙂

The firmware has now updated, please can you retest?

Debbie

Re: VPN not connecting

laujc — Mon, 01 Aug 2022 13:12:55 GMT

All sorted now. Thank you!

Re: VPN not connecting

Karl-TalkTalk — Mon, 01 Aug 2022 13:18:27 GMT

thanks for confirming.

Karl.

Re: VPN not connecting

Debbie-TalkTalk — Tue, 02 Aug 2022 04:11:59 GMT

Hi laujc

I'm so glad to hear that this is now working 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie