topic NHS VPN not working was a few weeks ago in Broadband

NHS VPN not working was a few weeks ago

PDK43 — Mon, 01 Aug 2022 17:29:24 GMT

My wife has been using NHS VPN to work from home until a few weeks ago when we had some issues with our broadband and she also needed to work back in the office.

She would now like to be working part time at home but the VPN connects, but as soon as it is connected to the VPN the wifi seems to knock off so the connection is no longer valid.

From other messages on the community it seems this is an issue with CISCO anyconnect VPN but requires a firmware update. How can I do this?

Re: NHS VPN not working was a few weeks ago

Divsec — Mon, 01 Aug 2022 18:19:24 GMT

Hi @PDK43 you can't but the team here can and you should hear during tomorrow

Re: NHS VPN not working was a few weeks ago

PDK43 — Mon, 01 Aug 2022 18:27:04 GMT

Thank you, I shall wait for a reply

Re: NHS VPN not working was a few weeks ago

Debbie-TalkTalk — Tue, 02 Aug 2022 04:06:34 GMT

Hi PDK43

Apologies for this.

I've made a change to your router firmware. Please can you retest and let us know how you get on?

Thanks

Debbie

Re: NHS VPN not working was a few weeks ago

PDK43 — Tue, 02 Aug 2022 06:41:29 GMT

Hi Debbie,

Thanks for getting back, my wife just tried and it did the same thing again where it is connected to the internet through the WiFi but when the VPN is connected the internet connection goes.

Paul

Re: NHS VPN not working was a few weeks ago

Debbie-TalkTalk — Tue, 02 Aug 2022 06:42:13 GMT

Hi Paul

Apologies. Could you reboot the router and test this again please?

Re: NHS VPN not working was a few weeks ago

PDK43 — Tue, 02 Aug 2022 06:58:55 GMT

Hi, we have tried that now and done the same thing. She has to leave to go to work now, but will be back later this afternoon

Re: NHS VPN not working was a few weeks ago

Debbie-TalkTalk — Tue, 02 Aug 2022 07:05:19 GMT

Hi Paul

I'm really sorry about this.

Please can you try a pin hole reset for ten seconds?

Re: NHS VPN not working was a few weeks ago

PDK43 — Tue, 02 Aug 2022 14:54:59 GMT

Hi, my wife has got back and we have tried that and it all seems to be back up and running

Re: NHS VPN not working was a few weeks ago

PDK43 — Tue, 02 Aug 2022 14:55:20 GMT

Thankyou for your assitance

Re: NHS VPN not working was a few weeks ago

Debbie-TalkTalk — Wed, 03 Aug 2022 05:55:11 GMT

Hi Paul

I'm so glad to hear this. Please let us know if you do experience any further issues.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie