topic Re: Broken equipment when needing to return at end of service in Broadband

Broken equipment when needing to return at end of service

HonestlyJustTiredOfThis — Tue, 02 Aug 2022 17:45:26 GMT

This is a question requiring official response from TalkTalk about my future interactions with TalkTalk. This isnt a community fixable issue.

For the love of god TalkTalk why dont you have a support ticket system.

Anyway...

I dont know the terms of my agreement, as they are not provided in the email communcation at account setup. And I cannot find navigation to current active terms of agreement via my account page.

My situation:
My modem's power adapter has failed and no longer functions. I have alternatives so I do not need a repair/replacement.

My problem:
TalkTalk despite forcing long term contracts, and then rinsing even more money out of you after you're now out of contract. I have noticed through this forum and other sources that TalkTalk had the audacity to require return of equipment when you leave them as a customer, even after fulfilling your contract lengths. With non-compliance warranting a further fee of £50 or thereabouts.

My question:
If I do not replace go through a repair/replacement process, which will probably require a whole new modem, and probably a visit from a technician I would imagine. As I do not need a new power adapter.
At the point of ending my service with TalkTalk, and TalkTalk demand return of equipment. Are TalkTalk going to charge me £50 for a missing power adapter?

If you're just a user, please dont try and throw your opinion in on this, unless you have gone through this exact same situation, please. I need an actual answer.

Re: Broken equipment when needing to return at end of service

Gliwmaeden2 — Tue, 02 Aug 2022 15:11:34 GMT

@HonestlyJustTiredOfThis, you've posted a second copy of this, which I will move out of the way.

Please complete your community forum profile details for TT staff to identify your account.

While it may be possible for them to give you a generic answer, for anything specific to your case they need this to be done.

Please go via your avatar/name; settings; launch profile wizard to complete your details.

Re: Broken equipment when needing to return at end of service

HonestlyJustTiredOfThis — Tue, 02 Aug 2022 15:17:00 GMT

Thanks @Gliwmaeden2 , that was the boards doing. Had no feedback after the signup process after you try and post first.

Will complete the profile now thanks.

Re: Broken equipment when needing to return at end of service

Gliwmaeden2 — Tue, 02 Aug 2022 16:13:22 GMT

Yes, that seems to happen quite often when people first post, @HonestlyJustTiredOfThis, and is rather a nuisance.

I just move the later copy out of the way, to avoid confusion (not always successfully...!).

It looks like it will be tomorrow before you get a response from staff.

Re: Broken equipment when needing to return at end of service

Karl-TalkTalk — Wed, 03 Aug 2022 05:59:25 GMT

You would not be charged if you returned the router without the power adapter.

Thanks

Karl.