topic Re: request replacement router in Broadband

request replacement router

charlottero — Sun, 31 Jul 2022 19:46:17 GMT

Hi,

Hoping someone can help, our router appears to be faulty - the router turns off completely at the slightest of movement of the power cable. It then takes all kinds of wiggling and adjusting the wire just right to get the router back on. How do I go about requesting a replacement router?

Many thanks

Re: request replacement router

Skynet_TX — Sun, 31 Jul 2022 23:00:11 GMT

Hi @charlottero,

The support team here on the community will be able to help, they will hopefully be able to respond to this post within a day or two.

Re: request replacement router

Debbie-TalkTalk — Mon, 01 Aug 2022 06:23:43 GMT

Hi charlottero

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag for your current router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: request replacement router

charlottero — Tue, 02 Aug 2022 20:35:14 GMT

Hi,

New router is up and running all good, sending the old one back shortly. Thanks very much for the prompt response!😃

Many thanks

Re: request replacement router

Debbie-TalkTalk — Wed, 03 Aug 2022 05:53:29 GMT

Hi charlottero

Perfect 🙂 Thanks for letting us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie