topic Re: Ethernet connection frequently dropping in Broadband

Ethernet connection frequently dropping

Jmitcha — Fri, 29 Jul 2022 08:07:40 GMT

Hello.

For the last couple of months, I've had an issue where my ethernet will randomly start dropping. This happens every few days, and for periods of up to ~5 minutes at time (dropping up to ~10 times during this period).

Upon checking the router logs, I always see something like this.

After googling the issue, it was suggested that I change the "Speed & Duplex" setting on my PC. This seemed to help a bit, but hasn't fixed the issue.

Is anyone able to help with this?

Re: Ethernet connection frequently dropping

Karl-TalkTalk — Fri, 29 Jul 2022 08:23:44 GMT

when the connection drops, do the lights on the router change ?

Thanks

Karl.

Re: Ethernet connection frequently dropping

Jmitcha — Fri, 29 Jul 2022 08:32:40 GMT

Hi,

No change in the lights as far as I've seen.

It's worth noting this is exclusive to my device connected via ethernet. None of my wireless devices disconnect.

Re: Ethernet connection frequently dropping

Karl-TalkTalk — Fri, 29 Jul 2022 08:44:15 GMT

Do you have any other devices to test via ethernet to see if this happens ?

Thanks

Karl.

Re: Ethernet connection frequently dropping

Jmitcha — Fri, 29 Jul 2022 08:47:09 GMT

I've trialled this, but as it's such an infrequent problem it's very hard to tell unfortunately.

Re: Ethernet connection frequently dropping

Karl-TalkTalk — Fri, 29 Jul 2022 08:56:03 GMT

It is a difficult one, it could be a fault on the network adapter in the device or even a driver issue for the network adapter. Check the adapter in device manager and check the manufacturer website for any updated drivers.

Thanks

Karl.

Re: Ethernet connection frequently dropping

Jmitcha — Fri, 29 Jul 2022 09:09:33 GMT

I updated the driver when I started experiencing this.

Just double checked & I'm definitely on the most recent driver

Re: Ethernet connection frequently dropping

Anonymous — Mon, 01 Aug 2022 05:59:15 GMT

Morning,

How many devices do you have connected via ethernet?

Thanks

Re: Ethernet connection frequently dropping

Jmitcha — Tue, 02 Aug 2022 21:27:55 GMT

Just one device (desktop PC).

Re: Ethernet connection frequently dropping

Debbie-TalkTalk — Wed, 03 Aug 2022 06:13:18 GMT

Hi Jmitcha

Do you have another device that you could test wired?

Re: Ethernet connection frequently dropping

Jmitcha — Mon, 08 Aug 2022 08:20:49 GMT

Sorry for the slow reply - I've tested a few other devices, and didn't experience the problem as far as I could tell. However, it's such an infrequent issue that it's hard to tell.

Re: Ethernet connection frequently dropping

Debbie-TalkTalk — Mon, 08 Aug 2022 08:26:12 GMT

Hi Jmitcha

Thanks for your reply.

Have we recently sent you a router for testing?

Re: Ethernet connection frequently dropping

Jmitcha — Mon, 08 Aug 2022 10:46:47 GMT

No, we're still using the original router we received.

Re: Ethernet connection frequently dropping

Debbie-TalkTalk — Mon, 08 Aug 2022 10:51:03 GMT

Hi Jmitcha

Would you like me to send a replacement router for testing so we can rule this out?

Thanks

Re: Ethernet connection frequently dropping

Jmitcha — Tue, 09 Aug 2022 17:05:35 GMT

Yes, that would be very helpful thanks.

Re: Ethernet connection frequently dropping

Debbie-TalkTalk — Wed, 10 Aug 2022 09:49:21 GMT

Hi Jmitcha

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Re: Ethernet connection frequently dropping

Jmitcha — Wed, 10 Aug 2022 10:08:21 GMT

I have added the details to my profile now, thank you

Re: Ethernet connection frequently dropping

Debbie-TalkTalk — Wed, 10 Aug 2022 10:15:09 GMT

Hi Jmitcha

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Ethernet connection frequently dropping

Debbie-TalkTalk — Mon, 15 Aug 2022 06:36:34 GMT

Hi Jmitcha

How are you getting on, have you received the router?

Re: Ethernet connection frequently dropping

Jmitcha — Mon, 15 Aug 2022 07:03:53 GMT

I have received the router, and everything is working perfectly so far.

Thank you!