topic Re: Telephone password reset - problem in Broadband

Telephone password reset - problem

Ianeley — Thu, 04 Aug 2022 12:59:07 GMT

I have just been told that I can reset the telephone password within my account and it wouldn't be sent via an email. This is what I get when I press reset telephone password

Re: Telephone password reset - problem

Gondola — Thu, 04 Aug 2022 13:09:07 GMT

The telephone enquiry password is what you are asked for two characters from when identifying yourself to TalkTalk Customer service.

What arrives in the MyAccount linked email address is a reminder of that telephone enquiry password.

If you want a new password set then just use the existing password and ask the Customer service agent to set a new password or clear the existing one so you can create a new one yourself via MyAccount.

Re: Telephone password reset - problem

Karl-TalkTalk — Thu, 04 Aug 2022 13:11:47 GMT

I've just been informed, this is a recent change, and the email will be sent to the registered email address you use for My Account / Billing.

If you cannot remember the password the advisor will usually ask a couple of alternative security questions to verify your identity.

The Agent can then discuss any requests with you however with regard to the actual fault affecting your services, nothing can be done about this as Openreach have set the completion date of the 9th August for the cable break fault in your area.

Karl.