Router restarts/dropout when wfh on VPN

StrikeEagle — Thu, 04 Aug 2022 12:40:55 GMT

I have a similar issue to this post - https://community.talktalk.co.uk/t5/Broadband/VPN-connectivity-issues/td-p/2853327

When working from home, using a VPN setup on my company laptop (i.e. I have no ability to configure the VPN client), I can be working away then the internet connection at the router drops and reconnects (about 2-3 mins). This only seems to happen when I'm using my work laptop. My wife works at home full time, and has no issues day to day. When I work from home, the internet is up and down repeatedly - perhaps as much as 1-2 times per hour.

I am using a TalkTalk router reporting software version SG4K100136

The issue has only started occurring in the last 3-4 weeks - previously had no issues using same setup.

Other posts suggest this may be a known issue with a version of the firmware / software on the router, but not quite the same version.
Router log entries don't provide anything particularly useful - reports "VDSL connectivity is down port 1" and "WAN DHCP client (1) stopped", followed 30secs later by reconnection info msgs.

Any help would be appreciated.

Re: Router restarts/dropout when wfh on VPN

Karl-TalkTalk — Thu, 04 Aug 2022 13:12:37 GMT

I've made a change to the router, see if this helps.

Thanks

Karl.

topic Re: Router restarts/dropout when wfh on VPN in Broadband

Router restarts/dropout when wfh on VPN

Re: Router restarts/dropout when wfh on VPN