topic Request to turn off wifi optimization. in Broadband

Request to turn off wifi optimization.

Trollkisser — Thu, 04 Aug 2022 17:33:21 GMT

I'd like to request to turn wifi optimization off on my line. I've be noticing 3 second drops on my internet which might not seem like alot but its enough to interrupt my gaming. i would like to be able to just pick my own wifi channel and not have it keep trying to switch.

Re: Request to turn off wifi optimization.

Skynet_TX — Fri, 05 Aug 2022 18:42:23 GMT

Hi @Trollkisser,

Assuming you have the Sagemcom Wi-Fi Hub the support team should be able to do this for you when they return on Monday.

FYI, it is not switched off for your line or your account, it is a setting in the router itself, but you can't change it yourself, it can only be switched off remotely by TalkTalk.

Re: Request to turn off wifi optimization.

Debbie-TalkTalk — Mon, 08 Aug 2022 06:10:48 GMT

Hi Trollkisser

The WIFI optimisation has been switched off, please let us know how the connection compares.

Thanks