topic Re: Router return label in Broadband

Router return label

PT359 — Thu, 04 Aug 2022 17:11:50 GMT

Hi, Could I have a return label for my old router, please?

Thanks, P

Re: Router return label

Gliwmaeden2 — Thu, 04 Aug 2022 17:35:35 GMT

You need to add your Talktalk landline / account number to your community forum profile details, @PT359, for staff to identify your account and send it!

Go via your avatar/name; settings; Personal Information; SAVE CHANGES.

Re: Router return label

PT359 — Thu, 04 Aug 2022 18:16:26 GMT

Done, thanks. Is there a better way to contact TT?

Re: Router return label

Gliwmaeden2 — Thu, 04 Aug 2022 19:17:12 GMT

You can contact Talktalk here:

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Check opening hours, listed near the foot of that page, @PT359.

However, there's a chance these agents would invoice you for delivery, whereas, if you can wait for staff to reach your thread, they may simply offer a swap.

Re: Router return label

Karl-TalkTalk — Fri, 05 Aug 2022 08:58:01 GMT

Hi PT359,

I'm showing you left TalkTalk a couple of years ago, is this correct ?

Thanks

Karl.

Re: Router return label

PT359 — Fri, 05 Aug 2022 11:16:37 GMT

Hi Karl, yes that's correct. I want to divert the old router from landfill if possible, thanks

Re: Router return label

Karl-TalkTalk — Fri, 05 Aug 2022 11:21:27 GMT

You can drop the router off at your local recycling centre. as there is no active account, I'm not able to order a returns bag from the account.

Karl.

Re: Router return label

PT359 — Fri, 05 Aug 2022 11:24:23 GMT

Understood, thanks.