topic Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON in Broadband

URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

emmapat — Fri, 05 Aug 2022 11:56:07 GMT

PLEASE help, my router does not switch on at all. No lights at all. The plug is fine and there is electricity I checked with other devices. No damage to the router, it just stopped all of a sudden. I ran all troubleshooting drills that were told to me on the phone when I called. i now have been without internet from the 26th of July. I need to get a replacement router please can someone help.

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

Karl-TalkTalk — Fri, 05 Aug 2022 12:09:42 GMT

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks

Karl.

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

emmapat — Fri, 05 Aug 2022 12:40:17 GMT

I've added my account number in the private notes, thank you for your help!

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

emmapat — Fri, 05 Aug 2022 12:40:39 GMT

Done! added in the private notes

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

Skynet_TX — Fri, 05 Aug 2022 18:38:46 GMT

Hi @emmapat,

Unfortunately the support team here on the community will probably not be around until Monday now. You may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend.

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

emmapat — Fri, 05 Aug 2022 18:53:37 GMT

Hi, thank you for your help, I tried the live chat but when I click on the link you inserted there it doesnt take me anywhere with a chat. The "live chat" paragraph doesnt have any link attached to it. This was the same whe I tried to join one from links that got sent to my email. I also can't call atm.

Thanks though!

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

Skynet_TX — Fri, 05 Aug 2022 18:57:22 GMT

That page should show a button like this :

Clicking that button should open a pop up chat window, if you can't see that button, or you can see it but no pop up window appears when you click it, then you could try a different browser, or ensure you don't have any pop up blockers etc. running in your browser.

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

emmapat — Fri, 05 Aug 2022 19:08:53 GMT

Thank you!!! I put it in a different browser and it works!! Im on the live chat now

Re: URGENT HELP NEEDED ROUTER DOES NOT SWITCH ON

Debbie-TalkTalk — Mon, 08 Aug 2022 06:26:42 GMT

Hi emmapat

Sorry for the delay.

Do you still need help with this?

Thanks