TT hub black

johnham6dfh — Sun, 07 Aug 2022 17:48:09 GMT

Hi I have tried to change my hub password but every time I do I lose my wifi and am unable to log in again until I reset my hub and use default password.Can you please help.

Re: TT hub black

Skynet_TX — Sun, 07 Aug 2022 17:56:29 GMT

Hi @johnham6dfh,

Sorry to ask an obvious question here, but when you change the password in the hub are you sure you are changing the Hub password and not the Wi-Fi password. What password are you wanting to change, the one you use to log into the hub, or the Wi-Fi password ?

If you want to change your Wi-Fi password then all of your Wi-Fi devices will lose connection as soon as you do that, and you would then need to log them back in using the new password you have set.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: TT hub black

Skynet_TX — Sun, 07 Aug 2022 18:07:05 GMT

TT Support Team : Please see other post here : https://community.talktalk.co.uk/t5/Fibre/talktalk-hub-black-faulty/td-p/2907188

Re: TT hub black

Debbie-TalkTalk — Mon, 08 Aug 2022 06:43:34 GMT

Hi johnham6dfh

I will post on your other topic on the Community.

Thanks

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