topic Re: UNABLE TO CONNECT TO PLEX SAGEMCOM 5364 in Broadband

UNABLE TO CONNECT TO PLEX SAGEMCOM 5364

kasakopei — Fri, 05 Aug 2022 12:21:27 GMT

Recently I have been unable to directly access plex remotely to allow streaming. Nothing has changed in the setup which previously worked perfectly, the relevant ports are forwarded but still I cannot directly connect to the plex server from outside the network.

I think this is a router firmware issue, the router is a Sagemcom fast 5364 firmware

SG4K100136

I can see others have had similar problems but I cannot see a solution being posted. Is there one?

Thanks

Re: UNABLE TO CONNECT TO PLEX SAGEMCOM 5364

KeithFrench — Fri, 05 Aug 2022 15:12:07 GMT

If it worked before, has your WAN IP address on the router changed? You should really use a compatible DDNS service to prevent this.

Re: UNABLE TO CONNECT TO PLEX SAGEMCOM 5364

Debbie-TalkTalk — Mon, 08 Aug 2022 06:07:56 GMT

Hi kasakopei

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks