topic Re: Broken power cable in Broadband

Broken power cable

Catluxton — Sun, 07 Aug 2022 19:18:08 GMT

Hi my router power cable is broken, how do I get a replacement? Thanks

Re: Broken power cable

Skynet_TX — Sun, 07 Aug 2022 19:40:41 GMT

The support team here will be able to help, they can't just send a power cable, but they can send a new router together with all of the cables. They would also send a returns bag for you to return your existing router.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Broken power cable

Debbie-TalkTalk — Mon, 08 Aug 2022 07:15:59 GMT

Hi Catluxton

Apologies for this.

I have ordered you a replacement router which will include new cables and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Re: Broken power cable

Debbie-TalkTalk — Mon, 15 Aug 2022 06:38:58 GMT

Hi Catluxton

Have you received the replacement router?

Thanks