topic Broadband down (WV12) in Broadband

Broadband down (WV12)

Sparky0904 — Mon, 08 Aug 2022 10:53:46 GMT

Hi,

I suddenly lost internet connection about 1100 was ok this morning. My route shows the DSL link is up, however I get no public IP Address.

Have rebooted router twice, 2nd time leaving it off for 60 seconds.

Is there anything else we can do to get this back up and running? Need link for work.

Mark

Re: Broadband down (WV12)

Debbie-TalkTalk — Mon, 08 Aug 2022 10:58:40 GMT

Hi Mark

I'm really sorry to hear this.

I can see that this fault has been raised to Openreach. We should receive further updates from Openreach within the next 48hrs.

Thanks

Re: Broadband down (WV12)

Sparky0904 — Mon, 08 Aug 2022 11:19:57 GMT

Thanks for response, appears the call with openreach was raised from an automated line test i initiated.

Openreach will look at the link, however the router is reporting the line is up.

My worry is the automated test has diagnosed an issue due to a simple connectivity test and the issue may not connection related and more config. As a result I may wait 2 days for them to say the cannot help me as it is a config issue and you need to speak to your provider.

Are we confident it is a physical line issue and not a config issue somewhere?

Have attached screen shot from router.

Mark

Re: Broadband down (WV12)

Debbie-TalkTalk — Mon, 08 Aug 2022 11:38:30 GMT

Hi Mark

The line test detected a potential line fault, this is why this has gone straight over to Openreach to be investigated by a line engineer.

Re: Broadband down (WV12)

Sparky0904 — Mon, 08 Aug 2022 11:55:20 GMT

Are we confident it is a physical line issue and not a config issue somewhere?

Re: Broadband down (WV12)

Debbie-TalkTalk — Mon, 08 Aug 2022 11:57:12 GMT

Hi Mark

You can try factory resetting the router (using the pin hole reset)

Do you have a different router that you can test with so we can rule this out?

Re: Broadband down (WV12)

Sparky0904 — Mon, 08 Aug 2022 14:42:03 GMT

Hi,

It is back up and working now, not sure what has happened, however thank you.

Mark

Re: Broadband down (WV12)

Debbie-TalkTalk — Tue, 09 Aug 2022 05:50:33 GMT

Hi Mark

I'm so glad to hear this. It appears that Openreach repaired a fault (external on the line)

Please let us know if you do experience any further issues.

Thanks