topic Re: No Internet in Broadband

No Internet

MarianH — Mon, 01 Aug 2022 09:44:27 GMT

I reported an issue with no Internet on 29th July, it's now 1 Aug and I still haven't heart from anyone and still have no Internet

Re: No Internet

Anonymous — Mon, 01 Aug 2022 09:46:59 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: No Internet

MarianH — Mon, 01 Aug 2022 10:14:32 GMT

Updated

Re: No Internet

Debbie-TalkTalk — Mon, 01 Aug 2022 10:21:25 GMT

Hi MarianH

Thank you for updating your Community Profile.

I can see that this fault is with Openreach and under investigation with a line engineer.

We should receive further updates from Openreach within the next 24hrs. I will continue to monitor this fault for additional updates.

Thanks

Re: No Internet

MarianH — Mon, 01 Aug 2022 16:03:16 GMT

So it's looking like yet another day without Internet 😡. Still heard nothing about when an engineer is coming. I'm in the process of moving house and need to communicate with online conveyancing app

Re: No Internet

MarianH — Mon, 01 Aug 2022 16:13:20 GMT

Okay, looks like it's back on, hopefully to stay, but still haven't had any communication from openreach? So don't know if it's fixed itself or if an engineer has actually been out to check it??

Re: No Internet

Gliwmaeden2 — Mon, 01 Aug 2022 18:05:35 GMT

Staff will be back on here early tomorrow, @MarianH, but not this evening/overnight.

Glad to hear that the service is back on!

Re: No Internet

Debbie-TalkTalk — Tue, 02 Aug 2022 04:25:47 GMT

Hi MarianH

Openreach are now asking if we can arrange an engineer visit to the property so they can continue with their investigations.

Is the connection working ok now?

Re: No Internet

MarianH — Tue, 02 Aug 2022 08:12:09 GMT

Internet has gone again this morning. I have made an appointment with openreach to come check in my home.

Re: No Internet

Debbie-TalkTalk — Tue, 02 Aug 2022 08:21:24 GMT

Hi MarianH

Apologies for this. Please let us know how you get on following the engineer visit.

Thanks

Debbie

Re: No Internet

MarianH — Thu, 04 Aug 2022 09:29:54 GMT

So the lovely openreach engineer came today, looks like it's a problem with the router. He's ordered me another one, fingers crossed it gets here quickly

Re: No Internet

Karl-TalkTalk — Thu, 04 Aug 2022 10:29:49 GMT

Thanks for letting us know.

Regards,

Karl.

Re: No Internet

Debbie-TalkTalk — Mon, 08 Aug 2022 10:24:44 GMT

Hi MarianH

How are you getting on?

Thanks

Re: No Internet

MarianH — Mon, 08 Aug 2022 10:52:16 GMT

My new router hasn't arrived yet but thankfully my current router has been behaving itself so far. Hopefully I'll receive my replacement router this week

Re: No Internet

Debbie-TalkTalk — Mon, 08 Aug 2022 10:54:24 GMT

Hi MarianH

Thanks for your reply.

If you haven't received the router within the next 48hrs then please let us know.

Debbie

Re: No Internet

MarianH — Thu, 11 Aug 2022 16:21:10 GMT

Hi so it's a week now since my router was ordered and it still hasn't arrived. My Internet went off again last night but is thankfully back on again today 😑

Re: No Internet

Karl-TalkTalk — Fri, 12 Aug 2022 05:52:49 GMT

I'll place a router order myself and get this out to you.

Regards,

Karl.

Re: No Internet

MarianH — Fri, 12 Aug 2022 13:01:47 GMT

Thank you Karl

Re: No Internet

Karl-TalkTalk — Fri, 12 Aug 2022 13:02:58 GMT

No Problem 🙂

Karl