topic Re: Kernel panics. in Broadband

Kernel panics.

Tubist61 — Wed, 04 May 2022 17:35:17 GMT

I have now tried several times to get a support agent to push firmware 1.06t to my router as I am experiencing repeated kernel panics. As a remote worker, this is causing me serious issues when the router reboots in the middle of a presentation.

I realise the agents in the chat are not technical specialists and are simply following a script, but I need this sorting.

(base) optimus@solstice downloads % tail hwontlog.txt

2022-05-04 17:28:47 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2022-05-04T16:28:47.189Z

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

2022-05-04 17:32:12 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-05-04 17:32:12+00:00 DST], uptime is [68s].

(base) optimus@solstice downloads % cat hwontlog-2.txt| grep panic | wc -l

Router details:

Manufacturer:Huawei Technologies Co., Ltd;

ProductClass:DG8041W;

SerialNumber:2153035991QUL3010622;

IP:XX.XX.XXX.XXX;

HWVer:I.1.01;

SWVer:v1.05t;

Re: Kernel panics.

ferguson — Wed, 04 May 2022 17:48:41 GMT

The team here should be able to sort this out for you, hopefully within the next day or so.

Re: Kernel panics.

Tubist61 — Wed, 04 May 2022 20:30:57 GMT

I do hope so as I've now had yet another kernel panic which makes 6 times today

*Edit* Make that 7 times today.

Re: Kernel panics.

Debbie-TalkTalk — Thu, 05 May 2022 05:35:56 GMT

Hi ufo_HG27JJ_1

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Kernel panics.

Tubist61 — Thu, 05 May 2022 08:38:31 GMT

Done.

Re: Kernel panics.

Debbie-TalkTalk — Thu, 05 May 2022 08:46:19 GMT

Hi ufo_HG27JJ_1

Thank you.

Will it be ok if I make a change to your firmware this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Re: Kernel panics.

Tubist61 — Thu, 05 May 2022 14:14:22 GMT

I leave the router on at all times so the firmware can be updated at any point.

Re: Kernel panics.

Debbie-TalkTalk — Fri, 06 May 2022 05:58:32 GMT

Hi ufo_HG27JJ_1

Thank you 🙂

I've made a change to your firmware, please can you retest and let us know how the connection compares?

Thanks

Debbie

Re: Kernel panics.

Tubist61 — Thu, 11 Aug 2022 18:24:06 GMT

All fixed and the service has been stable since.

Re: Kernel panics.

Karl-TalkTalk — Fri, 12 Aug 2022 06:05:56 GMT

Glad our Team have been able to help.

Regards,

Karl.