topic Re: VPN in Broadband

VPN

njk1963 — Fri, 22 Jul 2022 12:57:09 GMT

im unable to connect to my vpn

I’ve read that this may be due to the router firmware

how do I get an update please

Re: VPN

Chris-TalkTalk — Fri, 22 Jul 2022 13:29:31 GMT

Hi njk1963,

I'm sorry to hear that you're experiencing problems with your VPN, which router do you have?

Chris

Re: VPN

njk1963 — Fri, 22 Jul 2022 17:16:14 GMT

Hi Chris

I have WiFi Hub 2

version SG4K100130

Sagemcom

Re: VPN

Debbie-TalkTalk — Mon, 25 Jul 2022 06:02:02 GMT

Hi njk1963

I will need to make a change to the firmware. I will post back to confirm once this has been completed.

Thanks

Debbie

Re: VPN

njk1963 — Tue, 26 Jul 2022 08:50:09 GMT

Hi Debbie

thanks for your help
do I need to do anything?

regards

nick

Re: VPN

Debbie-TalkTalk — Tue, 26 Jul 2022 08:55:00 GMT

Hi njk1963

Sorry for the delay.

I'm just waiting on an update for this firmware change.

I will post back shortly.

Thanks

Re: VPN

Debbie-TalkTalk — Tue, 26 Jul 2022 13:18:28 GMT

Hi njk1963

The update has now completed, please can you retest?

Thanks

Re: VPN

njk1963 — Tue, 26 Jul 2022 13:48:56 GMT

Thanks Debbie

I’ll test it tonight and let you know how I get on

regards

nick

Re: VPN

Debbie-TalkTalk — Tue, 26 Jul 2022 13:49:46 GMT

Hi Nick

Thank you 🙂

Debbie

Re: VPN

Debbie-TalkTalk — Wed, 27 Jul 2022 09:56:25 GMT

Hi Nick

How are you getting on?

Thanks

Debbie

Re: VPN

njk1963 — Wed, 27 Jul 2022 15:09:53 GMT

Hi Debbie

sorry for not responding sooner

yes the VPN is now working

thank you for all your help

regards

nick

Re: VPN

Karl-TalkTalk — Thu, 28 Jul 2022 05:20:09 GMT

Thanks for confirming.

Karl.

Re: VPN

Debbie-TalkTalk — Tue, 02 Aug 2022 04:08:06 GMT

Hi Nick

Thanks for letting us know 🙂

I have sent you a link to a short survey for the Community.

Debbie

Re: VPN

Mikey_C — Fri, 12 Aug 2022 15:43:23 GMT

Hi,

I've just had new fibre installed and have an issue not being able to connect to work VPN. Won't let me use teamviewer either and wont let me access certain websites. All my homesafe settings are switched off and I can access the vpn using my mobile as a wifi hotspot so the router is the culprit. I have tried rebooting both the openreach modem and the router. The router is Sagemcom Fast 5464-2.T4

Any assistance would be greatly appreciated.

Rgds,

Mike

Re: VPN

Skynet_TX — Fri, 12 Aug 2022 20:02:06 GMT

Hi @Mikey_C,

The support team here will help you on the new topic that you have created.

Re: VPN

Debbie-TalkTalk — Mon, 15 Aug 2022 05:08:32 GMT

Hi Mike

I will take a look at your topic now.

Thanks