topic Re: Cutting out same time every day in Broadband

Cutting out same time every day

Ricbro86 — Sat, 13 Aug 2022 08:07:31 GMT

Hello,

Ever since I had an openreach engineer turn up out of the blue to connect me to future fiber (which I didn't order or even know about) Im having intermittent drop outs at 11am ish every day.

The router resets by its self (solid white light >off>white and amber light> solid white again until it disconnects again)

After this it will eventually stay connected (stable+fast) for the rest of the day until 11am ish again.

I had this same issue a few months back and a new router was sent out to me which I tried but it didn't cure the problem so I stuck with my original router.

Everything returned to normal until the openreach engineer turned up to fit future fiber and since then the service has been rubbish.

Live chat is a complete waste of time and I just end up going in circles.

Please can someone help with this, at this point I can't wait until my contract

Re: Cutting out same time every day

Ricbro86 — Sat, 13 Aug 2022 10:29:45 GMT

Been back on live chat and I have an openreach engineer booked for Monday

Re: Cutting out same time every day

Gliwmaeden2 — Sat, 13 Aug 2022 10:32:23 GMT

Good to hear that you have an appointment, @Ricbro86.

Let us know how you get on!

Re: Cutting out same time every day

Anonymous — Mon, 15 Aug 2022 05:36:25 GMT

Morning,

I'm sorry for the delay. Thanks for the update and please let us know how you get on.

Thanks