topic Re: Need update on fault REP-11674598 in Broadband

Need update on fault REP-11674598

JenniferK1 — Thu, 11 Aug 2022 04:59:56 GMT

For two weeks I have been experiencing constant disconnects and 0.5-3mb down 0.2mb up when it is connected which is all but useless. I reported the fault in the 2nd of August, with no updates from Openreach except to say that an engineer is visiting the exchange on the 3rd. I live chat daily to TalkTalk but are unable to offer any updates and 4 out of 5 of the reps told me they are unable to even contact Openreach for an update. This has only been happening since an engineer was up the wobbly pole outside the house a few weeks ago and it isn't the first time it has happened. Please confirm when my service will be restored, or at least when this engineer is visiting? Thanks.

Re: Need update on fault REP-11674598

Karl-TalkTalk — Thu, 11 Aug 2022 09:29:42 GMT

Sorry for the delay on this one. It is logged to openreach and is currently pending engineer dispatch.

Thanks

Karl.

Re: Need update on fault REP-11674598

JenniferK1 — Thu, 11 Aug 2022 09:35:59 GMT

Thanks for the reply. Has the despatch been pending since 3rd August? Any idea how long it might take? Thanks again.

Re: Need update on fault REP-11674598

Karl-TalkTalk — Thu, 11 Aug 2022 09:54:08 GMT

I had a chat with Openreach and they advise a multiskilled engineer is scheduled to pick this up today and they have asked we contact them tomorrow.

Thanks

Karl.

Re: Need update on fault REP-11674598

JenniferK1 — Thu, 11 Aug 2022 10:14:03 GMT

Thanks for checking. Your response is the best service I have received so far, so thanks again.

Re: Need update on fault REP-11674598

Karl-TalkTalk — Thu, 11 Aug 2022 10:14:56 GMT

No Problem 🙂

Karl

Re: Need update on fault REP-11674598

JenniferK1 — Fri, 12 Aug 2022 15:29:52 GMT

Hello there, is there an update on this please?

Re: Need update on fault REP-11674598

Skynet_TX — Fri, 12 Aug 2022 20:08:24 GMT

Hi @JenniferK1

Unfortunately the Support Team here probably won't be around now until Monday, but they should be able to respond to this post on Monday to help further.

Re: Need update on fault REP-11674598

JenniferK1 — Sat, 13 Aug 2022 15:20:56 GMT

Thanks, I will await their response.

Re: Need update on fault REP-11674598

Debbie-TalkTalk — Mon, 15 Aug 2022 05:38:17 GMT

Hi JenniferK1

Sorry for the delay.

This fault is still with Openreach. I will contact them this morning for an update and I will post back on this thread as soon as I have further information.

Thanks

Re: Need update on fault REP-11674598

Debbie-TalkTalk — Mon, 15 Aug 2022 08:56:58 GMT

Hi JenniferK1

Openreach have confirmed that a multiskilled engineer will be there on 15/08/22.

I will check this again tomorrow for updates from Openreach.

Thanks

Re: Need update on fault REP-11674598

JenniferK1 — Mon, 15 Aug 2022 10:32:01 GMT

Thanks very much for the update. I will await your response.

Re: Need update on fault REP-11674598

Debbie-TalkTalk — Tue, 16 Aug 2022 10:39:31 GMT

Hi JenniferK1

Did the engineer make contact with you yesterday? I can see that the fault is still open with Openreach.

Thanks

Re: Need update on fault REP-11674598

JenniferK1 — Tue, 16 Aug 2022 14:49:07 GMT

Hello, yes the engineer made contact and two visits. The issue appears to be resolved. Thanks for your help.

Re: Need update on fault REP-11674598

Anonymous — Wed, 17 Aug 2022 05:19:09 GMT

Morning,

I'm glad to hear this and thanks for confirming. I'm just sending you a short survey via a PM.

Thanks