topic Re: Router Internet White Light flashes Orange when WPS button is pressed. in Broadband

Router Internet White Light flashes Orange when WPS button is pressed.

graham49 — Mon, 15 Aug 2022 09:43:49 GMT

On my router, hen I press the WPS button to link a range expander, the white internet light indicator flashes orange and the router seems to disconnect from the internet. Is this normal?

I'm having problems with the internet connection dropping out briefly fairly regularly. Is it likely that I have a router fault

Apologies if this a repost. I thought I'd posted it an hour or so ago but it doesn't seem to be here.

Re: Router Internet White Light flashes Orange when WPS button is pressed.

Anonymous — Mon, 15 Aug 2022 09:50:56 GMT

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault. Can I just confirm, have you tried factory resetting the router and then re-setting this back up again?

Thanks

Re: Router Internet White Light flashes Orange when WPS button is pressed.

graham49 — Mon, 15 Aug 2022 10:19:24 GMT

All I've done with the router is switch it off and on using the power switch, which doesn't factory reset, I think

Re: Router Internet White Light flashes Orange when WPS button is pressed.

Chris-TalkTalk — Mon, 15 Aug 2022 10:25:02 GMT

Hi graham49,

Does the light usually turn orange when you lose your internet connection?

Chris

Re: Router Internet White Light flashes Orange when WPS button is pressed.

graham49 — Mon, 15 Aug 2022 10:48:45 GMT

The white light normally flashes orange when I lose my internet connection.

How do I do a factory re-set, please, if you think that might help?

Re: Router Internet White Light flashes Orange when WPS button is pressed.

Chris-TalkTalk — Mon, 15 Aug 2022 11:03:52 GMT

OK thanks, there are details here about the router reset - Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: Router Internet White Light flashes Orange when WPS button is pressed.

graham49 — Mon, 15 Aug 2022 11:51:56 GMT

I've done a factory re-set but it hasn't helped. Internet connection has dropped 4 or more times this morning for a few minutes each time.

I wrongly answered Chris's question. Normally the white light does flash orange when the internet connection is lost, but at the moment sometimes I lose connection even when the solid white light is showing.

Re: Router Internet White Light flashes Orange when WPS button is pressed.

Chris-TalkTalk — Mon, 15 Aug 2022 11:57:18 GMT

OK thanks for trying that. Would you like me to send another router to test with?

Chris

Re: Router Internet White Light flashes Orange when WPS button is pressed.

graham49 — Mon, 15 Aug 2022 12:17:49 GMT

Yes.

That would be well worth trying, I think.

Thanks Chris,

Re: Router Internet White Light flashes Orange when WPS button is pressed.

Chris-TalkTalk — Mon, 15 Aug 2022 12:32:27 GMT

No problem, I've ordered the replacement router, it should be with you within a couple of working days

Chris