topic Re: Moving home in Broadband

Moving home

pgaudit — Mon, 15 Aug 2022 21:28:31 GMT

Two questions:

Working may way through the online moving home request I notice talktalk want to add talktalk TV to my package and I can't remove it. Any suggestions?

The small print contract attached to my request to transfer to my new house says the contract is for 18months. Surely if I'm moving house I don't have to start a new contract?

Re: Moving home

Gliwmaeden2 — Mon, 15 Aug 2022 21:51:40 GMT

Check under Pricing in the search engine and you'll find that there's normally a home move charge of £60.00, @pgaudit.

This gets waived if you take out the new contract.

See if you can remove the TV aspect by phoning 03451 720088 (9am - 7pm), but they may well say to ring up again once you have gone live at the new address, to remove it at that stage.

This automatic TV charge is always an issue with online orders through My Account etc.

Re: Moving home

pgaudit — Mon, 15 Aug 2022 22:08:01 GMT

Thank you for the response will check that, though I notice at my location I'm only being guaranteed 9.4mb which seems fairly unworkable to me. So I think I will move and look for a better provider.

Re: Moving home

Gliwmaeden2 — Mon, 15 Aug 2022 22:11:36 GMT

If you are still in contract there will be early termination fees due, @pgaudit.

Out of contract, Talktalk requires 30 days' notice.

Re: Moving home

Arne-TalkTalk — Fri, 19 Aug 2022 09:39:44 GMT

Hi pgaudit

Unless the new area has Virgin Media, that speed will be the same for all providers the use the Openreach network.

If you do cancel your current cancellation fee is £69.

Regards