topic Re: Support on a reported fault in Broadband

Support on a reported fault

wayne200195 — Mon, 15 Aug 2022 18:57:19 GMT

I've been advised to contact talktalk regarding a fault but I can't find how to contact anyone and the "contact us" button doesn't do anything so I'll post here and hope for the best.

I have a fault with reference REP-11724312. Basically internet goes down for hours at a time for the past week but wireless connection is fine, it's the connection to the internet that doesn't work.

Any help will be greatly appreciated.

Thanks,

Wayne

Re: Support on a reported fault

Skynet_TX — Mon, 15 Aug 2022 19:05:28 GMT

Hi @wayne200195,

If you are trying the 'Chat Now' button on this page and it is not doing anything, then ensure you don't have any pop-up blockers in your browser, or try a different browser.

Alternatively the support team here will be able to help tomorrow.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: Support on a reported fault

Debbie-TalkTalk — Tue, 16 Aug 2022 06:03:58 GMT

Hi Wayne

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Support on a reported fault

Debbie-TalkTalk — Wed, 17 Aug 2022 06:56:51 GMT

Hi Wayne

Do you still need help with this?

Thanks