topic No connection to company Vpn in Broadband

No connection to company Vpn

Lowt-76 — Tue, 16 Aug 2022 12:17:28 GMT

Hi I am currently trying to work from home but I can not connect to my company's VPN, My company's IT department have checked and they think the error is with my router. Can someone please help with this?

Re: No connection to company Vpn

Debbie-TalkTalk — Tue, 16 Aug 2022 12:18:36 GMT

Hi Lowt-76

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Re: No connection to company Vpn

Lowt-76 — Tue, 16 Aug 2022 12:29:34 GMT

Hi now updated, thanks

Re: No connection to company Vpn

Lowt-76 — Tue, 16 Aug 2022 17:39:35 GMT

Have you had any luck resolving the issue?

Thanks

Re: No connection to company Vpn

ferguson — Tue, 16 Aug 2022 17:41:41 GMT

Wait until the team are back online tomorrow, they will sort this out then.

Re: No connection to company Vpn

Debbie-TalkTalk — Wed, 17 Aug 2022 06:33:50 GMT

Hi Lowt-76

I've made a change to your router firmware, please can you retest?

Thanks

Debbie