topic Re: VPN issue in Broadband

VPN issue

Truck50 — Wed, 04 May 2022 07:52:03 GMT

Hi everyone,

Re: VPN issue

Anonymous — Thu, 05 May 2022 10:51:06 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: VPN issue

Truck50 — Fri, 06 May 2022 07:43:36 GMT

Thank you, I have now updated.
Please contact me as needed, but if you're able to update the firmware that'd be great.

Re: VPN issue

Debbie-TalkTalk — Fri, 06 May 2022 07:50:45 GMT

Hi Truck50

Thank you. I will need to make a change to your router firmware. Would it be ok if I update the firmware this morning?

We advise to leave the router switched on without being rebooted whilst we update the firmware. This should take no longer than 15 minutes to update.

Thanks

Re: VPN issue

Truck50 — Fri, 06 May 2022 09:33:48 GMT

Yes, please can you update.

As soon as possible, when you're ready, would be fantastic.

Re: VPN issue

Debbie-TalkTalk — Fri, 06 May 2022 09:42:37 GMT

Hi Truck50

Thank you. I've now updated your firmware, please can you retest?

Debbie

Re: VPN issue

Truck50 — Fri, 06 May 2022 09:44:32 GMT

That's fixed it.
Very quick! Thank you very much!

Re: VPN issue

Debbie-TalkTalk — Fri, 06 May 2022 09:47:09 GMT

Hi Truck50

That's great, thanks for letting us know 🙂

Debbie

Re: VPN issue

FN100 — Sat, 07 May 2022 10:24:28 GMT

@Debbie-TalkTalk I have been getting the same problem with my VPN. Can a firmware update please be applied to my router also? Many thanks

Re: VPN issue

Firmware_Needed — Tue, 10 May 2022 10:42:14 GMT

Can you please fix this for me, I have been having issues recently too after 2 years of none. Other people can still access the work VPN fine but I can't anymore.

Re: VPN issue

Anonymous — Tue, 10 May 2022 10:49:46 GMT

Hello,

Please can you create your own topic and we'd be happy to take a look at this for you.

Thanks

Re: VPN issue

Firmware_Needed — Tue, 10 May 2022 10:50:53 GMT

Done, thank you.

Re: VPN issue

Chris-TalkTalk — Tue, 10 May 2022 11:01:56 GMT

OK thanks

Re: VPN issue

MisterDiPY — Wed, 18 May 2022 15:15:08 GMT

Hey Debbie, I have updated my profile with our landline number. Are you able to change our firmware version so that we can use PPTP VPN please? We are struggling to get this resolved via the phone support.

Re: VPN issue

Skynet_TX — Wed, 18 May 2022 19:45:04 GMT

@MisterDiPY The support team here will be able to help you on the new topic that you have now created

Re: VPN issue

Debbie-TalkTalk — Thu, 19 May 2022 04:51:29 GMT

Hi MisterDiPY

I will post on your topic on the Community.

Thanks

Re: VPN issue

AJD_1987 — Mon, 18 Jul 2022 16:25:42 GMT

Hi There,

I've started a new job and found that my router doesn't support the VPN client my workplace is using (Cryptek).

Much like others I'm aware there is a firmware fix for the issue, could this be rolled out to my router so I can work?

Kind regards,

Adam

Re: VPN issue

Debbie-TalkTalk — Tue, 19 Jul 2022 05:39:13 GMT

Hi Adam

I will take a look at your topic on your thread now.

Thanks

Re: VPN issue

NickBailey111 — Tue, 16 Aug 2022 13:47:40 GMT

Hi,

I have discovered that i have the same issue as others today trying to use my work VPN. How do i go about getting it fixed?

Re: VPN issue

Karl-TalkTalk — Tue, 16 Aug 2022 13:50:16 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl