topic Re: VPN not working in Broadband

VPN not working

NickBailey111 — Tue, 16 Aug 2022 14:02:12 GMT

VPN not working. Been told by external IT provider that it is due to PPTP not being support by TALK TALK after May 2022.

Please help me so i can work from home

Re: VPN not working

Karl-TalkTalk — Tue, 16 Aug 2022 14:05:39 GMT

Hi Nick,

Can you add your home phone number or account number to your 'Community Profile' so I can locate your details and I'll pick this up for you.

Also, all methods of VPN will work across our network, PPTP, L2TP/IPsec, open VPN etc

Thanks

Karl.

Re: VPN not working

NickBailey111 — Tue, 16 Aug 2022 14:11:51 GMT

I presumed you would have my details already given I am a customer. I have updated them.

Re: VPN not working

Karl-TalkTalk — Tue, 16 Aug 2022 14:14:42 GMT

I need to make a change to your router firmware, this will knock you off line for up to 5 minutes, Is it ok to do this now ?

Thanks

Karl.

Re: VPN not working

NickBailey111 — Tue, 16 Aug 2022 14:18:24 GMT

I've stuck my account number in a notes section as it is not obvious to me where to put it. I dont know what my telephone number is. I havent used my landline in 10 years.

Re: VPN not working

NickBailey111 — Tue, 16 Aug 2022 14:19:35 GMT

Yep, go for it pal.

Re: VPN not working

Karl-TalkTalk — Tue, 16 Aug 2022 14:26:16 GMT

Give the VPN a try now.

Karl.

Re: VPN not working

NickBailey111 — Tue, 16 Aug 2022 14:34:37 GMT

Thanks. It is working now.

What prevented it from working? I didnt have this issue at the start of the year.

Re: VPN not working

Karl-TalkTalk — Tue, 16 Aug 2022 14:36:32 GMT

I've changed the firmware whilst we work on a later firmware version that will work with the majority of VPN clients.

Karl.