topic Re: Help with rep REP-11735155 please in Broadband

Help with rep REP-11735155 please

Divsec — Wed, 17 Aug 2022 05:52:33 GMT

If possible could you kindly divulge the nature of the above?

It has seen my speeds drop from 22 to 16. Or is dlm messing around, again.

Re: Help with rep REP-11735155 please

Debbie-TalkTalk — Wed, 17 Aug 2022 06:51:06 GMT

Hi Divsec

The line test is clear but I can see re connections on the line.

Is the connection dropping or has the router been rebooted?

Re: Help with rep REP-11735155 please

Divsec — Wed, 17 Aug 2022 08:09:54 GMT

Hi @Debbie-TalkTalk thanks for having a look, I appear to have had 5 disconnects yesterday afternoon and following those the performance dropped, the settings were changed as attached pdf.

Re: Help with rep REP-11735155 please

Anonymous — Wed, 17 Aug 2022 08:17:39 GMT

Morning,

Thanks for confirming. Is there any noise on the voice service? Did you notice if this may have been weather related? (heavy rain/or thunder)

Thanks

Re: Help with rep REP-11735155 please

Divsec — Wed, 17 Aug 2022 08:29:11 GMT

Hi @Anonymous phone is fine, there was a storm but 30 minutes afterwards, don't tell me the exchange got knocked about a bit!

I'll try a 30 min reset later in the day. Don't waste your time on me now 🤗

Re: Help with rep REP-11735155 please

Anonymous — Wed, 17 Aug 2022 08:31:37 GMT

Hi,

Ah it's no problem. If the connection now remains stable then hopefully DLM will bring the speeds back up again. Would it be ok if we check this again tomorrow to see if DLM has made any changes?

Thanks

Re: Help with rep REP-11735155 please

Divsec — Wed, 17 Aug 2022 10:10:57 GMT

Perfect, thanks ladies. I'll hold fire on the reboot.

Re: Help with rep REP-11735155 please

Chris-TalkTalk — Wed, 17 Aug 2022 11:10:30 GMT

I'll snooze this until tomorrow 🙂

Chris

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 07:25:49 GMT

Hi @Chris-TalkTalk snooze over, 😜 DLM slept as well and no change. Why does it appear to focus on the upload settings at the expense of download? Is it because I'm left handed👈

Re: Help with rep REP-11735155 please

Chris-TalkTalk — Thu, 18 Aug 2022 08:18:52 GMT

Hi Divsec,

Line test is passing and connection appears to be stable now. There hasn't actually been a profile change since the 9th so the drop in speed seems to be due to something other than a profile change. Is your router currently connected to your test socket?

Chris

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 09:42:30 GMT

Hi @Chris-TalkTalk not at the moment, it's in the most stupid place imaginable! I'll move it this p.m. and take 30 minutes over doing it.

I'll drop you a line when all is done.

Re: Help with rep REP-11735155 please

Chris-TalkTalk — Thu, 18 Aug 2022 11:27:59 GMT

OK thanks Divsec 🙂

Chris

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 13:28:28 GMT

Hi @Chris-TalkTalk here we are again, in the master socket, with 30 minute interlude. Quite a difference in the numbers.

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 13:46:57 GMT

Hi @Chris-TalkTalk and this to my great surprise it directly into the master. Still only showing 21.4 down but 10up now

Re: Help with rep REP-11735155 please

Chris-TalkTalk — Thu, 18 Aug 2022 13:55:17 GMT

Thanks for trying that. Line test is showing a sync speed now of 41.6/10.6, could you try another speed test and let me know how you get on

Chris

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 14:10:04 GMT

Hi @Chris-TalkTalk agree 41.6 / 10.6 but only getting as above 21.4 / 10

I also let my deco mesh have a try and that through wired connection to router is the same

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 14:26:51 GMT

Chris I'm going to pop my draytek router on to see what happens, could rule out defective tt kit.

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 14:31:04 GMT

@Chris-TalkTalk double oops 41 and 8.5. What do you fancy factory reset or replacement?

Re: Help with rep REP-11735155 please

Chris-TalkTalk — Thu, 18 Aug 2022 14:35:38 GMT

Could you try a factory reset first and if that doesn't work we'll try a replacement

Chris

Re: Help with rep REP-11735155 please

Divsec — Thu, 18 Aug 2022 14:43:23 GMT

Got thar right Chris factory reset 39 and 9. It's up now if you want a look