topic Re: Broadband (Fibre 65) dropping out in Broadband

Broadband (Fibre 65) dropping out

Greyngrizzled — Thu, 18 Aug 2022 18:24:08 GMT

May have posted in wrong section 🙄

Hi, as per title my broadband keeps dropping out,

Very often early morning..full loss of signal and hub led flashing red.

Occasionally late night.

And been intermittent since Sunday mostly from 14.00hrs -19.00hrs , no red light.

My laptop is ethernet hardwired, so it's not wi-fi, browser displays 'no internet connection', and internet access icon disappears.

Phone shows wi-fi connection but there's no data transfer.

Thats happening 2-3-4 times an hour.

I've rebooted the hub, changed ethernet wires and the phone socket filter/adapter.

IP lease hasn't run out or reset, speed test is good,

Troubleshooter doesn't detect any issues and several times BB has reconnected before TS has had a chance to run fully.

help appreciated

GNG

Re: Broadband (Fibre 65) dropping out

Skynet_TX — Thu, 18 Aug 2022 18:28:56 GMT

Hi @Greyngrizzled,

So just to clarify, are you saying that sometimes when you lose connection you get a red light on the router, but other times the lights stay normal but you still can't access the internet ?, and this is with an ethernet wired connection ?

Re: Broadband (Fibre 65) dropping out

Greyngrizzled — Thu, 18 Aug 2022 18:56:04 GMT

yes,

early mornings 5 AM-BC (before coffee) , total loss of interest connection LED flashing red, ethernet/wi-fi

current and really annoying- intermittent every 15-20 minutes......mid afternoon to late evening (just now again ) ,

white led, no connection on laptop via ethernet cable,

phone connected to wi-fi ..no data transfer.

Re: Broadband (Fibre 65) dropping out

Skynet_TX — Thu, 18 Aug 2022 19:06:13 GMT

Ok, you mention you have run a troubleshooter, not sure if you mean the networking troubleshooter on your computer, or the service centre tests on the TalkTalk website, if you have not run the tests on the TalkTalk website it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your master phone socket has a test socket then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

Have you tried a factory reset of the router by holding in the pinhole reset switch on the back for over 10 seconds.

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow. If they did think this might be a problem with the router itself they would be able to arrange a replacement for you.

Re: Broadband (Fibre 65) dropping out

Greyngrizzled — Thu, 18 Aug 2022 20:12:40 GMT

Ok, you mention you have run a troubleshooter, not sure if you mean the networking troubleshooter on your computer,

Windows networking- no fault found

or the service centre tests on the TalkTalk website, if you have not run the tests on the TalkTalk website it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

about as much use as a chocolate teapot,

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

yes fine and dandy

No, single socket with splitter/filter

Have you tried a factory reset of the router by holding in the pinhole reset switch on the back for over 10 seconds.

yes- several times

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

If they did think this might be a problem with the router itself they would be able to arrange a replacement for you.

Third router in 4 years

Thankyou Skynet-TX,

Re: Broadband (Fibre 65) dropping out

Chris-TalkTalk — Fri, 19 Aug 2022 10:01:58 GMT

Hi Greyngrizzled,

Line test is passing and I've checked the real time data on the Openreach portal for the last few days and not showing any errors or non-available seconds. Could you switch your router off and leave it off for 30 minutes, then switch back on an retest

Chris

Re: Broadband (Fibre 65) dropping out

Greyngrizzled — Sat, 20 Aug 2022 16:22:46 GMT

Apologies for the late reply, the notification didn't show until today.

The router was switched off for 45 minutes and took 2-3 minutes to reinstate a connection.

Not sure what testing I'm supposed to run- TT analytics have (conveniently) never shown a fault.

Currently have 12+ hours uninterrupted service..

Re: Broadband (Fibre 65) dropping out

Anonymous — Mon, 22 Aug 2022 06:07:01 GMT

Hello,

Thanks for confirming. How has the connection been over the last 48hrs?

Thanks

Re: Broadband (Fibre 65) dropping out

Greyngrizzled — Tue, 23 Aug 2022 08:41:12 GMT

It's been ok, no disconnects but has slowed down a couple of times.

Checked the modem/ISP maintenance log and the ethernet connection #2 shows strings of 10 second disconnect / reconnect notifications .

Seems to have stopped.

Question... my ISP location has changed again , was showing as Enfield, Hitchin.. now Houghton Regis.

Keep getting security checks from ebay, paypal,.. your location has changed.

Re: Broadband (Fibre 65) dropping out

Karl-TalkTalk — Tue, 23 Aug 2022 09:27:25 GMT

Geolocation for an IP address has never been accurate and can show your location with some degree of error.

My location will often show within about 30 miles from my location but is never totally accurate.

Karl.