topic Re: Speed dropped below guaranteed. in Broadband

Speed dropped below guaranteed.

yern01 — Sat, 20 Aug 2022 14:05:17 GMT

After being fixed following an Openreach problem that lasted most of July, my Broadband download speed has dropped below the guaranteed speed again. Any idea what the problem is this time ?

Re: Speed dropped below guaranteed.

Skynet_TX — Sat, 20 Aug 2022 18:04:50 GMT

Hi @yern01,

Is the speed to your router ok, or has that dropped too ?

If you go to the Service Centre what does it show for your ‘Estimated Speed’ and your ‘Measured Speed’. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that ‘Measured Speed’.

If the speed to your router has dropped it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site. If you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The Support Team here won't be around now until Monday, but they should be able to respond to this post early next week to help.

Re: Speed dropped below guaranteed.

yern01 — Sat, 20 Aug 2022 19:37:53 GMT

The download speed has improved to 35.33Mbps in the test I've just done so I'll leave it for now.

Re: Speed dropped below guaranteed.

Anonymous — Mon, 22 Aug 2022 06:24:21 GMT

Morning,

How has the connection/speed been since your last post?

Thanks

Re: Speed dropped below guaranteed.

yern01 — Mon, 22 Aug 2022 14:33:09 GMT

I've just checked and download speed is 37.37Mbps so OK Thanks.

Re: Speed dropped below guaranteed.

Karl-TalkTalk — Mon, 22 Aug 2022 16:07:46 GMT

glad to see the speed is moving in the right direction.

Karl.