topic Re: Intermittent WIFI in other rooms in Broadband

Intermittent WIFI in other rooms

Zonekey — Sun, 21 Aug 2022 18:23:40 GMT

This problem seems to be getting worse, randomly my old HG625 Wifi signal suddenly goes weak in the other rooms of our house. After a while it recovers. My family are getting fed up with the problem. Tried powering down and rebooting the router but it does not help.

Can I have a replacement hub?

Re: Intermittent WIFI in other rooms

Gliwmaeden2 — Sun, 21 Aug 2022 19:05:57 GMT

For staff support, you need to complete your community forum profile details, @Zonekey.

Add your Talktalk landline number and a fallback mobile phone number by going via your avatar/name; settings; launch profile wizard.

Once they have this information they can help you run tests to assess what's going on, and will have an address to which they can send a new router, if that's the best way forward.

Don't post any of the information on the public forum pages!

Staff reply during the day, Monday to Friday.

Re: Intermittent WIFI in other rooms

Anonymous — Mon, 22 Aug 2022 07:55:54 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Intermittent WIFI in other rooms

Zonekey — Mon, 22 Aug 2022 12:26:13 GMT

Thanks for your assistance, profile now updated.

Cheers

Re: Intermittent WIFI in other rooms

Chris-TalkTalk — Mon, 22 Aug 2022 13:04:18 GMT

Thanks for updating your profile. Have you tried resetting your router to factory default settings, if not then can you give this a try - Restore your router to factory settings - TalkTalk Help & Support

Thanks

Chris