topic Access Denied in Broadband

Access Denied

Jayb1000 — Mon, 22 Aug 2022 21:30:11 GMT

Hi, today I noticed my partner was unable to check her online banking and airline websites, I later in the day tried accessing the Steam store and was met with a black screen. I decided to check the Steam website to end up with "

Access Denied

You don't have permission to access "http://store.steampowered.com/" on this server.

Reference #18.4a4bdd58.1661203188.77080dca"

This has come out of nowhere and is limiting access to a lot of apps/sites i use.

I have already checked for any safe search options and they're all off.

Hopefully someone can help.

Thanks

Re: Access Denied

Gondola — Mon, 22 Aug 2022 21:53:46 GMT

Hi Jayb1000

Clear your browser cache / cookies / history.

Either disable the VPN you're using or set up the VPN to use a UK host server.

Disable any Tracking cookie blockers / ad blockers until you're sure the website will permit access using ad blocking.

Re: Access Denied

Anonymous — Tue, 23 Aug 2022 05:21:06 GMT

Hello,

Have you also tried powering down the router for a full 30 minutes as this will clear the current session?

Thanks

Re: Access Denied

Jayb1000 — Thu, 25 Aug 2022 15:52:15 GMT

I have already tried doing this, nothing changed.

Thanks

Re: Access Denied

Karl-TalkTalk — Fri, 26 Aug 2022 09:22:50 GMT

Can you add the home phone number to your 'Community Profile' so I can check your connection.

Thanks

Karl.