topic Moved Home - Returning Kit in Broadband

Moved Home - Returning Kit

Gumzy — Tue, 23 Aug 2022 07:58:51 GMT

I moved home before TalkTalk could send me the package to return the kit and I don't believe it arrived at the old home.

How do I go about getting the package sent to my current address to send it back?

I've tried to ring but couldn't get through.

Karl-TalkTalk — Tue, 23 Aug 2022 08:10:09 GMT

Do you mean you want to request a returns bag to the new address ?

Karl.

Gumzy — Tue, 23 Aug 2022 08:19:02 GMT

Hi Karl,

Yeah.

Thanks

Karl-TalkTalk — Tue, 23 Aug 2022 08:24:16 GMT

No Problem 🙂

Can you add the home phone number or account number to your 'Community Profile' so I can locate your details.

Also, just add the house number and postcode to the personsal notes section so I'm sure I'm sending the returns bag to the correct address.

Karl

Gumzy — Tue, 23 Aug 2022 08:28:57 GMT

Hi Karl,

That's done now.

I've added my number to "custom_profile_home_number" and added the account number to "custom_alternative_number".

Thanks

Thanks,

Karl-TalkTalk — Tue, 23 Aug 2022 08:49:31 GMT

Sorry, the system will not let me send a returns bag as the account is closed. I would advise you just recycle any equipment.

Karl.