topic Re: Can't see offers due to order in proress in Broadband

Can't see offers due to order in proress

tpick1 — Wed, 03 Aug 2022 17:09:12 GMT

I've never been able to see Talktalk offers on my account.

Whenever I try I get the message:

"We're very sorry, there is an order in progress. At this time you will not be able to view offers until the order is complete."

It's been like that for several years.

Is there any way to resolve this?

Re: Can't see offers due to order in proress

Gondola — Wed, 03 Aug 2022 17:15:46 GMT

Yes, I will ask TalkTalk Support to remove the stuck order whatever that was so new orders are able to be made.

Re: Can't see offers due to order in proress

Karl-TalkTalk — Thu, 04 Aug 2022 07:26:19 GMT

Hi tpick1

I've checked your account and there are no open orders showing. All orders are complete.

Have you ever used the Home move service, or left TalkTalk and rejoined ?

Thanks

Karl.

Re: Can't see offers due to order in proress

tpick1 — Thu, 04 Aug 2022 07:49:36 GMT

Hello

No, I've never used the home move service and have never left and rejoined.

As far as I can remember I've always seen the same screen saying it can't show me any offers. So it's been like that for several years.

Re: Can't see offers due to order in proress

Karl-TalkTalk — Thu, 04 Aug 2022 08:06:20 GMT

OK, Just wanted to check as I've seen this issue where there has been an old account that had a stuck order. There are no oprn orders showing so I have raised a case to our Back Office Teams to look into this.

Thanks

Karl.

Re: Can't see offers due to order in proress

Karl-TalkTalk — Thu, 11 Aug 2022 06:58:19 GMT

Hi @tpick1

Can you send me a screenshot of the error as it appears in My Account.

Thanks

Karl.

Re: Can't see offers due to order in proress

tpick1 — Thu, 11 Aug 2022 07:17:50 GMT

See attached screenshot.

Re: Can't see offers due to order in proress

Karl-TalkTalk — Thu, 11 Aug 2022 07:21:39 GMT

Thanks, the team were requesting this, so I have passed this across to them.

Karl.

Re: Can't see offers due to order in proress

Karl-TalkTalk — Tue, 23 Aug 2022 08:20:54 GMT

Hi @tpick1

The back office teams are having difficulty tracking down the cause of this issue for you.

Can you log into my Account, click on the offers and upgrades section so you can see the error. make a note of the Time so I can get them to check the logs around that time stamp.

Karl.

Re: Can't see offers due to order in proress

tpick1 — Thu, 03 Nov 2022 19:17:59 GMT

I don't suppose there is an update on this issue I'm still seeing.

Re: Can't see offers due to order in proress

ferguson — Thu, 03 Nov 2022 20:53:58 GMT

It's been a while, so I have re-escalated this for you.

Re: Can't see offers due to order in proress

Arne-TalkTalk — Fri, 04 Nov 2022 08:30:21 GMT

Hi tpick1

I cant see any open orders, so we cant replicate the issue you are seeing, can you clear your cache and cookies on your browser and try again.

The offers tab wouldn't be populated as you are only 4 months into your new contract, usually when you are inside the last 90 days of your current contract the offers tab will start showing available deals.

Regards