topic Re: activation date passed but no service in Broadband

activation date passed but no service

olenkenpo1 — Thu, 18 Aug 2022 09:10:23 GMT

My activation was last Monday but the order is still pending. Have a chat with support and said the router is dispatched and I will receive it before the activation date. But sorry the activation date was passed already and still nothing received, including the tracking number or the router. The support told me the engineer is not required to come and setup as the apartment has already got the connection box. Please can anyone just setup the connection and I can use my own router to connect?

Re: activation date passed but no service

Anonymous — Thu, 18 Aug 2022 09:35:45 GMT

Hello,

Is this for Future Fibre (FTTP)? If so has an engineer been and installed an ONT in the property?

Thanks

Re: activation date passed but no service

olenkenpo1 — Thu, 18 Aug 2022 09:50:02 GMT

Hello,

Yes, it is and the engineer should be arrived last Monday but no show on that day. Chatted with support later and he said no engineer required on-site, they can setup remotely. I can see ONT installed in the property. I have not received the router yet but can I use my own one before it arrives? Please can anyone setup the broadband connection asap? Thanks!

Re: activation date passed but no service

Anonymous — Thu, 18 Aug 2022 09:53:59 GMT

Hi,

Ok, what lights are currently on the ONT? What router do you currently have? (make and model)

Thanks

Re: activation date passed but no service

olenkenpo1 — Thu, 18 Aug 2022 10:00:35 GMT

Hi,

It has green lights on POWER, PON and PORT1. My router is NETGEAR Nighthawk AX8. Thanks!

Re: activation date passed but no service

Arne-TalkTalk — Tue, 23 Aug 2022 10:27:48 GMT

Hi @olenkenpo1

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards