topic Re: Bill Increase in Broadband

Bill Increase

AlanWarriner — Wed, 24 Aug 2022 09:58:47 GMT

On the 6th of July I phoned TT to say that at the end of my contract I wanted to be moved onto the £23 a month plan, today my bill has arrived and it is £36 and I have not been moved, and they've tagged some extras on to ass insult to injury

Why has this happened??

Re: Bill Increase

fr8ys — Wed, 24 Aug 2022 10:27:01 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Re: Bill Increase

Arne-TalkTalk — Wed, 24 Aug 2022 12:23:02 GMT

Hi @AlanWarriner

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Bill Increase

AlanWarriner — Wed, 24 Aug 2022 20:43:30 GMT

I phoned today and hopefully resolved, but I'm not optimistic as this should have been resolved in July when I first actioned it, and I received my plan update at the time

Terrible service

I have been promised that I will receive a refund from the overpayment which should never have been taken

Can someone make sure that my plan has been correctly updated this time and that my refund is definitely going to be provided

Re: Bill Increase

fr8ys — Wed, 24 Aug 2022 21:01:02 GMT

Hi,

Can you remove your account number from your signature please for security reasons. Personal information should not be on public display.

you can include this in your private notes field in your profile, which staff can see, but no-one else can.

thank you.

Re: Bill Increase

Arne-TalkTalk — Mon, 29 Aug 2022 10:05:22 GMT

HI AlanWarriner

Your account has been renewed as of the 25th.

A credit has been raised against your latest bill for the over charge.

Regards