No broadband connection

Jackie_2 — Sun, 28 Aug 2022 19:22:56 GMT

I have no Internet connection. My router is showing a solid amber light. I have tried switching it off for 20 minutes but didn't help. Any suggestions please?

Re: No broadband connection

Skynet_TX — Sun, 28 Aug 2022 19:44:39 GMT

Hi @Jackie_2,

A solid amber light usually means the router is physically connected ok, but can't log into the TalkTalk network.

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’)
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

The full Support Team on this community probably won't be around until Tuesday, so you may get faster support by using the live chat or calling customer services on 0345 172 0088, however the Support Team here should respond to this topic early next week to help if you are still having issues.

Re: No broadband connection

Karl-TalkTalk — Mon, 29 Aug 2022 11:04:11 GMT

Hi Jackie,

If you add your home phone number to your 'Community Profile' we can check the line for you and advise further.

Thanks

Karl.

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No broadband connection

Re: No broadband connection

Re: No broadband connection