topic Re: Upload Speed only 5.7 at 6am (guarantee 11.1 minimum) in Broadband

Upload Speed only 5.7 at 6am (guarantee 11.1 minimum)

ru**? — Mon, 29 Aug 2022 05:30:55 GMT

Yet, few mins later, logged in and 11 (nothing changed just one desktop computer working)

Re: Upload Speed only 5.7 at 6am (guarantee 11.1 minimum)

Divsec — Mon, 29 Aug 2022 06:33:46 GMT

Hi @ru**? Would you like to try again? Your message was lacking the first part.

You might also save some time by adding your land line phone number to your community profile.

Re: Upload Speed only 5.7 at 6am (guarantee 11.1 minimum)

ru**? — Mon, 29 Aug 2022 13:52:11 GMT

Hi first ever ever so patience please.......... ta

At 6am today 5.7 upload 2.9 download on desktop, only item in use, then logged into account and speed

11 (11.1 guaranteed) - explanation sought please?

Re: Upload Speed only 5.7 at 6am (guarantee 11.1 minimum)

Divsec — Mon, 29 Aug 2022 13:58:23 GMT

Hi @ru**? Welcome to the wonderful world of tt. The reason I suggest updating your community is so the TT staff here can identify your account. They are very good and will get things sorted for you.

Do you recall what speeds you were seeing before this morning?

Re: Upload Speed only 5.7 at 6am (guarantee 11.1 minimum)

Anonymous — Tue, 30 Aug 2022 05:29:56 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks