topic Re: Router slowly failing? in Broadband

Router slowly failing?

kaysee_sw — Mon, 29 Aug 2022 16:15:50 GMT

Hi All,

Over the last few days we've had frequent issues with devices losing internet connectivity. Only a router reboot would bring everything back online. Eventually found time to check things, and the router was failing to allocate IP addresses. Giving all our devices a static IP kept them online without needing the router reboots, until today. Suddenly the router isn't connecting to DSL anymore, and now it won't even show up as a wireless device. A permanantly flashing orange light is all it will do. The symptoms started about the same time as we installed a new talktalk supplied wifi extender as part of the beta trial, if that has any impact. I've currently rolled back to a Draytek router to get back online, but this doesn't seem to work with the wifi extender.

Do I need to chase a replacement router?

Re: Router slowly failing?

Skynet_TX — Mon, 29 Aug 2022 18:40:02 GMT

Hi @kaysee_sw,

The support team here will be back tomorrow, and will be able to send you a replacement router if they think your current one is failing.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Re: Router slowly failing?

Debbie-TalkTalk — Tue, 30 Aug 2022 05:56:28 GMT

Hi kaysee_sw

I'm sorry to hear this.

I've ordered you a replacement router and a returns bag for your old router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

Re: Router slowly failing?

kaysee_sw — Wed, 31 Aug 2022 07:51:09 GMT

Phone number added to profile, but no sign of any support team members - is there a way to contact directly?

Re: Router slowly failing?

Karl-TalkTalk — Wed, 31 Aug 2022 07:54:02 GMT

Hi @kaysee_sw

Debbie replied yesterday and has sent a replacement router to you that should arrive soon.

Karl.

Re: Router slowly failing?

kaysee_sw — Wed, 31 Aug 2022 08:05:50 GMT

Apologies, so she did! I didn't get an email notification and hadn't refreshed the web page!

Thank you Debbie!

Re: Router slowly failing?

Anonymous — Thu, 01 Sep 2022 06:17:47 GMT

Hello,

No problem, please let us know how you get on.

Thanks