topic Re: PPTP VPN blocked in Broadband

PPTP VPN blocked

Dexter76 — Tue, 16 Aug 2022 09:48:08 GMT

Hello,

I need to work from home and connect to my work VPN network (PPTP). According with the company's IT department, Tall Talk router is known to block PPTP and they recommend to access my home router and "..set PPTP Pass-through to allow and IPSec Pass-through to allow."

Can you please instruct how I can do it?

Thanks.

Kind regards,

Carlos.

Re: PPTP VPN blocked

Debbie-TalkTalk — Tue, 16 Aug 2022 09:49:19 GMT

Hi Carlos

I will need to check your firmware on the router. Is the router currently switched off?

Re: PPTP VPN blocked

Dexter76 — Tue, 16 Aug 2022 09:52:01 GMT

Hello,

Currently the router is switched on.

Thanks.

Re: PPTP VPN blocked

Debbie-TalkTalk — Tue, 16 Aug 2022 09:54:04 GMT

Hi Carlos

Please can you add the serial number from the back of your router to the Private Notes section of your Community Profile.

Thanks

Re: PPTP VPN blocked

Dexter76 — Tue, 16 Aug 2022 09:59:35 GMT

Hi Debbie,

I have just added the router serial number and MAC address info on my Private Notes section.

Thank you.

Kind regards,

Carlos.

Re: PPTP VPN blocked

Debbie-TalkTalk — Tue, 16 Aug 2022 10:06:57 GMT

Hi Carlos

Thank you 🙂

I will make the change to the router firmware and I will post back on this thread to confirm once this has been completed.

Debbie

Re: PPTP VPN blocked

Dexter76 — Wed, 17 Aug 2022 07:37:35 GMT

Morning Debbie,

any update related with this topic?

Thank you,

Carlos.

Re: PPTP VPN blocked

Debbie-TalkTalk — Wed, 17 Aug 2022 07:51:54 GMT

HI Carlos

Sorry for the delay.

I have chased for an update and I will post back as soon as I have had confirmation that the firmware has been updated.

Thanks

Re: PPTP VPN blocked

Dexter76 — Fri, 19 Aug 2022 07:43:41 GMT

Morning Debbie,

Can you please inform about the status of upgrading the firmware of home router? I need to work from home ASAP and, unfortunately TalkTalk is blocking any attempt to connect to my work VPN.

Thanks.

Kind regards,

Carlos.

Re: PPTP VPN blocked

Karl-TalkTalk — Fri, 19 Aug 2022 10:07:17 GMT

I've emailed our network contact to see if we can get this picked up, if not done already.

Karl.

Re: PPTP VPN blocked

Anonymous — Mon, 22 Aug 2022 08:59:10 GMT

Morning,

I'm sorry for the delay. Just to advise, I'm still chasing this now.

Thanks

Re: PPTP VPN blocked

Anonymous — Wed, 24 Aug 2022 07:33:55 GMT

Morning,

I'm sorry for the delay. I've been advised that this should be resolved, would you mind retesting the VPN again please?

Thanks

Re: PPTP VPN blocked

Dexter76 — Wed, 24 Aug 2022 08:35:34 GMT

Hi Michelle,

I have tried this morning and still not able to establish a connection with my work VPN.

What I know is that the problem is on the TalkTak side because if I use an Android phone configured as hot-spot, then I can connect to my work VPN successfully and therefore, the problem isn't related with my PC.

I have logged-in in to my TalkTalk home router and notice that hasn't been restarted more than 13 days. How the firmware could have been updated? See picture in attach..

Thanks.

Carlos.

Re: PPTP VPN blocked

Anonymous — Wed, 24 Aug 2022 08:39:05 GMT

Morning,

I'm really sorry about this. Leave this with me, I'm speaking with the team now.

Thanks

Re: PPTP VPN blocked

Dexter76 — Fri, 26 Aug 2022 06:49:29 GMT

Hello,

can I please have a feedback related with this issue? The firmware of my TalkTalk router hasn't been updated as promised (I have checked this morning!) and still not able to establish a connection with my work VPN. Honestly, I don't understand why it is taking some much time for it..

Carlos.

Re: PPTP VPN blocked

Debbie-TalkTalk — Sun, 28 Aug 2022 09:20:26 GMT

Hi Dexter76

Can I just check, are you still unable to connect?

Re: PPTP VPN blocked

Dexter76 — Tue, 30 Aug 2022 09:37:37 GMT

Hello Debbie,

I have tried this morning and still not able to connect to my work VPN (as reported before, if I use an Android phone set as hot-spot, then I can establish a successful connection with the VPN meaning that the problem isn't related with the PC but on the TalkTalk side).

Would be possible to escalate this issue, please?

Thanks.

Re: PPTP VPN blocked

Debbie-TalkTalk — Tue, 30 Aug 2022 10:03:47 GMT

Hi Dexter76

I'm really sorry about this. I have escalated this again and I will post back as soon as I have further information.

Thanks

Re: PPTP VPN blocked

Anonymous — Thu, 01 Sep 2022 05:39:03 GMT

Morning,

I've been advised that a change has been made. Please can you retest please.

Thanks

Re: PPTP VPN blocked

Anonymous — Fri, 02 Sep 2022 06:19:58 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks