topic Re: Very slow download speed in Broadband

Very slow download speed

howardbk — Tue, 30 Aug 2022 09:24:39 GMT

I have usually had decent download speeds of around 70Mbps. However, for the last couple of weeks it has been very slow at around 7Mbps. Upload speeds are still good at about 18Mbps. I have tried restarting my router. I have also turned off wifi on the router and then plugged my laptop directly into the router, with nothing else connected. Download speed was still about 7Mbps. Any ideas as to what is wrong or anything else I could check?

Thanks

Bruce

Re: Very slow download speed

Anonymous — Tue, 30 Aug 2022 09:33:04 GMT

Hello,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault and the sync speed looks ok. Could you try powering down the router for a full 30 minutes please as this will reset the current session and can often increase the throughput speeds.

Thanks

Re: Very slow download speed

howardbk — Tue, 30 Aug 2022 11:08:13 GMT

Hi Michelle

That worked. The download speed is now at 70Mbps.

Many thanks for your help.

Re: Very slow download speed

Anonymous — Tue, 30 Aug 2022 11:09:39 GMT

Hi,

I'm glad to hear this and thanks for letting us know 🙂

Thanks