topic Re: Broadband / router issue. in Broadband

Broadband / router issue.

harveywilliams — Thu, 01 Sep 2022 07:18:21 GMT

Is there a current problem with talktalk's internet service? My router is "flashing red" at the moment, and the down detector website indicates I'm not the only one. Could someone look into it please?

Thanks.

Re: Broadband / router issue.

harveywilliams — Thu, 01 Sep 2022 07:24:39 GMT

(Now flashing red/green but still no connection)

Re: Broadband / router issue.

Anonymous — Thu, 01 Sep 2022 07:27:03 GMT

Morning,

I've run a test on the line which hasn't detected a fault. Is the voice service ok? Do you have a test socket?

Thanks

Re: Broadband / router issue.

harveywilliams — Thu, 01 Sep 2022 07:30:39 GMT

Hi. Yes, voice/phone service is fine.

Re: Broadband / router issue.

Anonymous — Thu, 01 Sep 2022 07:44:35 GMT

Morning,

Thanks for confirming. I'm currently looking into this and will let you know as soon as I know more.

Thanks

Re: Broadband / router issue.

harveywilliams — Thu, 01 Sep 2022 07:47:59 GMT

Thank you! Down detector indicates something pretty severe happened around 5am this morning...

Re: Broadband / router issue.

harveywilliams — Thu, 01 Sep 2022 07:50:40 GMT

I've just tried using a wired connection, but... nothing.

Re: Broadband / router issue.

oblonggroup — Thu, 01 Sep 2022 07:51:46 GMT

Same here, W72EY.

5:06 am went offline.

To add insult to injury I can't login to the Support Portal. Thus I'm here.

Re: Broadband / router issue.

Anonymous — Thu, 01 Sep 2022 07:54:58 GMT

Morning,

It looks like this is related to a known incident and our team are currently working to resolve.

Thanks

Re: Broadband / router issue.

oblonggroup — Thu, 01 Sep 2022 08:05:47 GMT

& now it's back online.

Re: Broadband / router issue.

harveywilliams — Thu, 01 Sep 2022 08:08:50 GMT

Back online here, thanks do much!

Re: Broadband / router issue.

Anonymous — Thu, 01 Sep 2022 08:15:51 GMT

Morning,

Thanks for confirming 🙂

Thanks