topic Re: Router keeps resetting in Broadband

Router keeps resetting

PeterInWales — Thu, 25 Aug 2022 12:34:42 GMT

I'm having issues with my router which appears to be resetting multiple times a day.

First noticed Wi-Fi dropping out and did a line test. Was told the stable of it could be interference and that might need to change the channel... But looking at the maintenance pages, it would appear that the router itself is restarting periodically. I say that because the device uptime resets when it happens (Along with Network, Wi-Fi and Ethernet connection). So I know the issue isn't Wi-Fi interference.

Checking the logs I seem to get loads of DNS name resolution failures and also when the router throws a wobbly, it changes the date/time stamp to 01/01/2013 00:00:00..

As I work fully remotely and do a lot of stuff via video chat, it is starting to become a real pain in the backside!

Re: Router keeps resetting

Chris-TalkTalk — Thu, 25 Aug 2022 12:43:25 GMT

Hi Peter,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Router keeps resetting

PeterInWales — Thu, 25 Aug 2022 12:50:31 GMT

Hi Chris, I've updated my info as requested..

Re: Router keeps resetting

Chris-TalkTalk — Thu, 25 Aug 2022 12:57:04 GMT

Thanks but call you also please add your TalkTalk landline telephone number so that we can locate you on our systems

Chris

Re: Router keeps resetting

PeterInWales — Thu, 25 Aug 2022 13:14:47 GMT

Hi Chris, It isn't letting me log in to the account (Seems to be hanging on 'Preparing your dashboard', so I've put the account number in private notes instead. Is that ok??

Re: Router keeps resetting

PeterInWales — Thu, 25 Aug 2022 13:31:48 GMT

Hi Chris,

It has just let me log into the account so I've put the TalkTalk number as the alternative.

Thanks

Re: Router keeps resetting

PeterInWales — Thu, 25 Aug 2022 19:45:41 GMT

@Chris-TalkTalk Just wondering if you saw that I'd put my details in. Hopefully I've done it correctly??

Re: Router keeps resetting

Karl-TalkTalk — Fri, 26 Aug 2022 11:01:12 GMT

All tests are clear. I'm going to swap out the router to rule out a hardware issue. This is now on the way.

Karl.

Re: Router keeps resetting

PeterInWales — Mon, 05 Sep 2022 05:25:24 GMT

Many thanks Karl... New one arrived over the weekend and I have setup this morning. Thanks for your help and fingers crossed it works!

Re: Router keeps resetting

Debbie-TalkTalk — Mon, 05 Sep 2022 05:56:31 GMT

Hi Peter

Thanks for your reply.

Please let us know how the connection compares.

Debbie

Re: Router keeps resetting

Debbie-TalkTalk — Tue, 06 Sep 2022 11:00:01 GMT

Hi Peter

How has the connection been since your last post?

Thanks