topic Re: Chat service in Broadband

Chat service

Norrma — Mon, 05 Sep 2022 17:08:31 GMT

Is this the chat service ? for talking to the talk talk team ? only this public forum ?

Re: Chat service

fr8ys — Mon, 05 Sep 2022 22:09:55 GMT

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

I will remove your duplicate post to avoid confusion.

If you have a technical issue then posting on this forum usually produces great results as staff here are second to none.

It does take a bit longer as it's not in real time like chat.

Your choice.

Re: Chat service

fr8ys — Mon, 05 Sep 2022 22:12:40 GMT

Should have added, that if you'd like help here, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Please post back when done.
Thank you

Re: Chat service

Karl-TalkTalk — Tue, 06 Sep 2022 08:27:27 GMT

Hi Norrma

If we can help here, just let us know what the issue is 🙂

Thanks

Karl.

Re: Chat service

cocabarda — Fri, 27 Jan 2023 09:47:53 GMT

Need to talk to a team member

Re: Chat service

Gliwmaeden2 — Fri, 27 Jan 2023 10:01:46 GMT

To start your own thread, please return to the message board and click on start a topic, @cocabarda.

Best if you explain on there what the problem actually is.

Re: Chat service

Chris-TalkTalk — Fri, 27 Jan 2023 10:18:31 GMT

Hi cocabarda,

As Gliwmaeden2 has said, can you please start your own thread and can you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris