topic Re: Router resetting randomly in Broadband

Router resetting randomly

mikehorne — Wed, 07 Sep 2022 15:21:48 GMT

getting this on the log page of my router? WAN DHCP client (1) stopped

most resets are at 10am, 4pm for the past couple of days, the following is my log for today I don't understand it at all.

enclosed is a screenshot of my logs

Re: Router resetting randomly

Debbie-TalkTalk — Thu, 08 Sep 2022 05:02:26 GMT

Hi Mike

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Re: Router resetting randomly

mikehorne — Thu, 08 Sep 2022 13:51:56 GMT

I have now, old phone number somehow appears there?

DNS name resolution failure (wpad) this seems to be the main culprit of my errors, getting desperate now for a solution.

Re: Router resetting randomly

Debbie-TalkTalk — Fri, 09 Sep 2022 06:36:42 GMT

Hi Mike

Thanks for updating your profile.

I've checked and your router has the latest firmware which resolved a previous DNS issue.

I have also completed a line test and this is detecting a potential fault. Is the router currently connected at the test socket?

Thanks

Re: Router resetting randomly

mikehorne — Fri, 09 Sep 2022 14:40:42 GMT

Have now plugged the router cable in via the Master Socket 5C, a cable has been run from this (upstairs) to the router (downstairs)

Re: Router resetting randomly

ferguson — Fri, 09 Sep 2022 14:49:16 GMT

If the issue persists, unclip the faceplate from the master socket and connect to the test socket behind there via a plugin microfilter.

Re: Router resetting randomly

mikehorne — Fri, 09 Sep 2022 14:57:40 GMT

face plate removed and now plugged in, lets hope this works.

Re: Router resetting randomly

ferguson — Fri, 09 Sep 2022 15:03:35 GMT

OK, keep us posted.

Re: Router resetting randomly

mikehorne — Sat, 10 Sep 2022 17:18:03 GMT

Still rebooting randomly, can you investigate further please

Re: Router resetting randomly

ferguson — Sat, 10 Sep 2022 18:11:50 GMT

OK, do you have a different router you can test with?

Re: Router resetting randomly

Debbie-TalkTalk — Mon, 12 Sep 2022 06:38:30 GMT

Hi Mike

Would you like me to send a replacement router for testing so we can rule this out?

Re: Router resetting randomly

mikehorne — Mon, 12 Sep 2022 07:56:35 GMT

yes that would be a great idea if you could do that.

Re: Router resetting randomly

Debbie-TalkTalk — Mon, 12 Sep 2022 08:02:04 GMT

Hi Mike

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with the replacement router.

If you are still experiencing this fault then we will need to raise this over to Openreach.

Thanks

Debbie

Re: Router resetting randomly

Debbie-TalkTalk — Thu, 15 Sep 2022 06:25:24 GMT

Hi Mike

How are you getting on, have you received the router?

Thanks

Debbie

Re: Router resetting randomly

mikehorne — Thu, 15 Sep 2022 18:37:06 GMT

Still dropping out.... even with the new router

Re: Router resetting randomly

Anonymous — Fri, 16 Sep 2022 07:18:06 GMT

Morning,

I'm sorry to hear this and thanks for testing the replacement router. The line test is now detecting a potential external line fault so I've raised this over to Openreach now to complete an external line investigation. We will re-check this again on Monday to see if there are any updates on the fault for you.

Thanks

Re: Router resetting randomly

bob_sparks — Sat, 17 Sep 2022 16:41:14 GMT

Hi Mikehorne - your issue seems to be common else where . I have similar router stats showing DNS failures and router disconnection going back to Friday of last week and the sudden disconnects are very frustrating. This is not your kit but network/internet issues. TT has a history of poor DNS server issues and recently claimed that they were building a new DNS server but had no in service date. Also with the Queens funeral etc |I suspect that many servers are overloaded and suffering outrages. This might get better on Tuesday when HMQ is laid to rest . Mine seem to have stabilised today with no outages since early this morning.

Re: Router resetting randomly

ferguson — Sat, 17 Sep 2022 16:47:41 GMT

@bob_sparks I see you have posted this comment on a couple of threads. If you are having any issues please start your own topic. I personally use non-TalkTalk DNS servers and I too see these DNS name resolution failures reported in my router log, so I am not sure the two things are connected.

Re: Router resetting randomly

mitchgixer6 — Sat, 17 Sep 2022 18:45:26 GMT

The common denominator here seems to be either the Talk Talk routers or the service itself. This behaviour is most bizarre with Talk Talk dishing out new routers which doesn't seem to be helping many people. Are they buying time to try and cover for a problem with the service that they're not keen to explain......?

Re: Router resetting randomly

mitchgixer6 — Sat, 17 Sep 2022 18:52:05 GMT

@ferguson do you use a 3rd party router?